Forum Discussion

themountains's avatar
themountains
New Novice
2 months ago
Solved

SIMS 4 constantly crashing (unplayable). January 10th 2025

SIMS 4 constantly crashing randomly, during cas, after cas, during gameplay, manage world screen, on start-up, on save, after save, everywhere. high end pc have tried all steps including (removing ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

@themountains  Please update the BIOS for your computer.  You may be several versions behind; I believe this is the driver download page for your model, and it offers version 1.18 rather than your current 1.14:

https://www.dell.com/support/product-details/en-us/product/alienware-aurora-r15-desktop/drivers

But double-check by clicking This Device and entering your service tag.

The reason to update your BIOS is that some of the Sims 4 crashes in your dxdiag are related to an issue with overclocked high-end Intel processors, where the motherboard applies the overclocking settings by default.  I wrote out more details here:

https://answers.ea.com/t5/PC/Sims-4-keeps-randomly-crashing/m-p/14382305#M291224

If the BIOS update doesn't help, please disable CPU Turbo Boost, as described in that post.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.50,594 PostsLatest Activity: 14 minutes ago