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princesskat87's avatar
princesskat87
6 years ago

Sims 4 constantly crashing

Hello, I have Sims 4 on my laptop and I can get the game to open and I can load a saved file, however once I click a house and hit the “play” button the game tries to load and then crashes. I’ve dele...
pc
  • princesskat87's avatar
    princesskat87
    6 years ago

    I have attached the DxDiag info. My laptop is connected to the internet, but I have tried playing Sims with Origin both online and offline.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 years ago

      @princesskat87  First of all, your dxdiag has a number of Windows errors.   It's a good idea to run a couple of checks on Windows system files before doing anything else.  Here's how:

      • Hit Windows key-X
      • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
      • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
      • The system will start validating soon. If it throws an error, please list it here
      • After it reaches 100%, hit Windows key-X again
      • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
      • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
      • Post the message you receive here

      Please also check to see whether you have OneDrive set to automatically sync the contents of your Documents folder with cloud storage.  If you do, disable the auto sync.  If you're not sure, you can temporarily disable OneDrive entirely, as a test.

      Let me know whether these steps make a difference.

      • princesskat87's avatar
        princesskat87
        6 years ago

        @puzzlezaddict 

        Here is what I received from DISM.exe /Online /Cleanup-image /Restorehealth:

        PS C:\windows\system32> DISM.exe /Online /Cleanup-image /Restorehealth

        Deployment Image Servicing and Management tool
        Version: 10.0.17763.771

        Image Version: 10.0.17763.914

        Here is what I received from sfc /scannow:

        Windows Resource Protection found corrupt files but was unable to fix some of them.
        For online repairs, details are included in the CBS log file located at
        windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
        repairs, details are included in the log file provided by the /OFFLOGFILE flag.
        PS C:\windows\system32>

        I already had OneDrive disabled.

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