Sims 4 constantly crashing
Hello, I have Sims 4 on my laptop and I can get the game to open and I can load a saved file, however once I click a house and hit the “play” button the game tries to load and then crashes. I’ve dele...
Forum Discussion
@princesskat87 The "corrupt files" mentioned in sfc might be a problem, or they might be the result of a mismatch between your original and current builds of Windows. You can upload the CBS log if you want, and I can take a look later if other troubleshooting steps don't work. It's a lot easier if you filter the results first though. Type cmd into the search box in the lower left corner of your screen, and select Command Prompt. Then copy and paste this into the window, and enter:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt
Please remove your entire Sims 4 game folder from Documents\Electronic Arts again, and try to start another new save. No need to spend much time on it; this is just for testing. If it still doesn't work, the next step would be to do a clean uninstall and reinstall of your graphics card driver. Let me know, and I'll post instructions.
It can't locate it in CMD.
C:\Users\17573>findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt
The system cannot find the path specified.
@princesskat87 That's strange. I copied the same text into the Command Prompt window on my own computer, and it worked just fine a minute ago. Just checking, but were you in the same Windows user account that you used when running DISM and sfc? But you can leave that for now if you want, and we can look into it later if the other steps don't help.
Have you tried launching the game in a(nother) clean folder yet? Let me know how it goes.
@puzzlezaddict I just tried to launch it with a clean folder, and I was creating the Sim and the game crashed. I would say I had Sims open for about 3 minutes.
@princesskat87 Okay, then you may need a new graphics card driver. Please go to this site:
https://support.hp.com/us-en/drivers/laptops
enter your computer's serial number, and go to the driver page for your laptop. Then link that page here for me. It's not specific to your own laptop, just the model you have, but I can't be sure I've found the correct page for your model without having your info myself. I'll check your drivers against the current offerings from HP and see what needs to be updated.
@puzzlezaddict and yes, I was logged into the same Windows profile when I ran both.
@puzzlezaddict I copied "findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log" this into CMD and it brought back a lot of data.
This is the last of the hundreds of lines of data it spilled out:
2020-01-01 15:05:43, Info CSI 00004a8c [SR] Verify complete
2020-01-01 15:05:43, Info CSI 00004a8d [SR] Repairing 1 components
2020-01-01 15:05:43, Info CSI 00004a8e [SR] Beginning Verify and Repair transaction
2020-01-01 15:05:43, Info CSI 00004a90 [SR] Repairing corrupted file \??\C:\ProgramData\Microsoft\Windows\Models\\SBCModel.json from store
2020-01-01 15:05:43, Info CSI 00004a92 [SR] Repairing corrupted file \??\C:\ProgramData\Microsoft\Windows\Models\\SBCModel.txt from store
2020-01-01 15:05:44, Info CSI 00004a97 [SR] Repair complete
2020-01-01 15:05:44, Info CSI 00004a98 [SR] Committing transaction
2020-01-01 15:05:44, Info CSI 00004a9d [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired
Community Highlights
- EA_Cade11 months ago
Community Manager
