Sims 4 constantly crashing
Hello, I have Sims 4 on my laptop and I can get the game to open and I can load a saved file, however once I click a house and hit the “play” button the game tries to load and then crashes. I’ve dele...
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@puzzlezaddict I did complete the steps you provided and I was able to make a house, once I finished that, it shut down. I have attached an updated DxDiag and the info from the CMD prompt.
@princesskat87 Sorry for the late reply; I wasn't around for the rest of the day. Your new dxdiag lists a number of Origin Web Helper Service crashes which weren't there (or weren't listed) before. It's best to disable the service both through Origin and through Windows. In Origin, hover over your username, select Application Settings, and under Application (the first header), scroll down to Start-up options to see the setting.
For the Windows setting, hit Windows key-R and enter "services.msc" without quotes. Scroll through the long list to where Origin Web Helper Service is listed, double-click, select "Disabled" under Startup type, and click Apply.
@puzzlezaddict No worries, I appreciate all the help thus far! I went ahead and tried that and the game still crashed, didn't even make it to building a house..
@princesskat87 Try playing in a clean boot:
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