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adfg0ww5f2cj's avatar
adfg0ww5f2cj
5 months ago
Solved

Sims 4 Constantly Crashing

My Sims 4 game has been crashing for the past couple of months. It has made the game unplayable and I haven't touched it since the summer.  The issue: I load up the game and after a few minutes it c...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 months ago

    @adfg0ww5f2cj  Have you overclocked any of your PC's components, or used any software that would do it for you?  If so, please remove the overclock(s) so that your hardware is running at stock speeds.

    If that doesn't help, please try playing in windowed mode at a 1920x1080 resolution.  I realize this would be a downgrade from your 4k resolution, but it's a useful test.

    The Sims 4 errors in your dxdiag are kind of all over the place, which is fine but makes troubleshooting a bit more complicated.  So if you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in windowed mode.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 months ago

@adfg0ww5f2cj  Have you overclocked any of your PC's components, or used any software that would do it for you?  If so, please remove the overclock(s) so that your hardware is running at stock speeds.

If that doesn't help, please try playing in windowed mode at a 1920x1080 resolution.  I realize this would be a downgrade from your 4k resolution, but it's a useful test.

The Sims 4 errors in your dxdiag are kind of all over the place, which is fine but makes troubleshooting a bit more complicated.  So if you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in windowed mode.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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