Sims 4 crash
@Blinkered1 There are a few non-Sims-related crashes in your dxdiag, and it might be helpful to run a couple of checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Once you're done, please manually run any pending Windows updates. Hit Windows key-i, choose Update & Security, and click the button to check for updates. If there are several pending, it might take a few tries (with restarts in between) to get them all to run.
If you still get game crashes, you can test whether the issue is custom content, your existing save(s), or something else by spawning a clean game folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop; a new folder will be created the next time you play. You can test a new save first, then copy one of your existing saves to the new folder (copy and paste, don't drag and drop, so you have a backup), but don't add anything else to that folder. That will give you an idea of where the problem is.
It's possible however that the game isn't going to run particularly well on your laptop. Its hardware is weak for Sims 4, and even weaker for the most demanding expansion packs: Cats & Dogs and newer. (Game and stuff packs are much less demanding.) If the game still crashes in a new save in a clean folder, then there's not a whole lot you can do. Just make sure to restart your computer before playing, and don't open any other apps alongside the game.
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