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h1ddenb1ades's avatar
h1ddenb1ades
Seasoned Novice
3 days ago

Sims 4 crashed my PC

Platform: PC
Mods: Normally yes, but currently removed.
Game version: Latest version 1.120.117.1030

Hello guys, I’m at the point where I’m ripping my hair about about this and don’t know what to do. I have a relatively new PC still, a little over one year old which runs smoothly otherwise and with any other game. And I haven’t had any issues running Sims 4 before.

But after not playing for a while I decided to play a bit yesterday, everything seemed fine, FPS where high and the game ran smoothly as usual. Then suddenly everything froze, including the mouse and everything, then the whole PC crashed. Understandably, I was shocked, my PC has never crashed like that before. And I’d played another game just fine right before (Wuthering Waves.)

Regardless I rebooted again, thinking it might’ve just been a coincidence. Decided to run task manager on my other monitor just to keep an eye on things, the workload and temps were still good. But yet again, the game crashed a second time when I tried to run it. In addition, the game stood on the start screen for almost a whole twenty minutes while I was googling things, and monitoring everything without crashing. But the moment I entered a lot and started doing things it crashed again. So after that I spent all of yesterday trying to figure things out.

I’ve done everything I know, reinstalling Nvidia Drivers, updated a Windows driver I’d missed, cleared my storage, did some repairs, removed all mods and started a new save file. Yet I didn’t dare open the game again last night, though I sat and played Red Dead Online and then Star Stable Online for the rest of the entire evening with no issue. So while some suggestions online pointed to a PSU issue? That seems unlikely since other games run fine? Since it’d ideally get ”overloaded” then too.

And so, this morning I once again decided to finally try after everything I did yesterday, no mods, clean save and everything. Thought it was going good at first since I could make a sim, go into manage worlds and even move them into a lot. Even placed down a lot from the gallery. Then just to see, I left the game for a moment while I went to do something else for like ten minutes. And once I got back game had frozen my whole PC again, completely unresponsive but RGB and fans are still running. So had to shut it down on the power button, not ideal. But yeah, I’m getting quite confused and scared at this.

On one hand it doesn’t happen in other games, but on the other hand the whole PC crashing is worrisome.

Just wondering if anyone’s had any thing similar happen or might have an idea? Easy to say, I’m pretty scared of touching the game now. 

(PC specs:
CPU: Intel Core i7 -12700F
GPU: 12GB Nvidia RTX 4070
Memory: 32GB RAM
Disk: 2TB SSD
Motherboard: ASUS TUF GAMING B760-PLUS WiFi D4
PSU: Cooler Master MWE Gold 650W V2)

crashing
ea app

6 Replies

  • h1ddenb1ades's avatar
    h1ddenb1ades
    Seasoned Novice
    3 days ago

    It’s probably way too early to say yet, but I tried a few different things. I tried reinstalling the whole game, then I also deactivated Nvidia optimisation and deleted the sims 4 cache files. And yesterday evening I actually managed to be on the game for a while, at first with no mods in a new save. And then with mods in my original one which I’d saved. Saw someone else in another thread mention. Might have been that when I did a full reinstall of my GPU drivers on Saturday it re-optimized the game, probably causing some sort of issue. Sure, idk which step possibly solved it. But the game worked yesterday, granted I didn’t play super long since I was still nervous. But it didn’t crash even though I played for spittle bit, and I monitored everything. 

    However, since I did a few other things too idk way actually fixed it. But one of them apparently did.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 days ago

    h1ddenb1ades​  Your dxdiag is full of crashes of the graphics driver, so please do a clean uninstall and reinstall of the driver.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Your dxdiag also lists two BlueScreens, neither of which is a type specific enough to know what's causing it just by the info provided.  But if reinstalling the graphics driver doesn't help, I can take a look at a crash dump or two.  Go here:

    C:\Windows\Minidump

    For any file created after you reinstall the driver, right-click it and select Copy, then right-click the desktop and select Paste.  Zip multiple files together, then upload the .zip to a third-party filesharing site (Google Drive, Dropbox, etc.) and link it here.  If you use Google Drive, please make sure that "anyone with the link" can view it.

  • h1ddenb1ades's avatar
    h1ddenb1ades
    Seasoned Novice
    3 days ago

    Yeah, let's hope so. Been playing other games all day with no issues at all, so i doubt it's a hardware or software issue on my end. Even ran MemTest86 today just in case something was up with my RAM, but it came back with 0 errors so. I've literally checked everything.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 days ago

    h1ddenb1ades​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • DeerDrizzy's avatar
    DeerDrizzy
    Seasoned Novice
    3 days ago

    This is currently happening to me, where the whole computer just freezes. And I have no clue why it's doing it. Lets hope we find answers soon!

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