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skullgirl111's avatar
skullgirl111
4 years ago
Solved

Sims 4 crashes after 5 min on my external SSD

Hi! I don't have a lot of SSD space on my computer so I bought an external SSD card (samsung T7 touch 500gb) and I installed my sims games on it. I heard that many others do this so I was happy that...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @skullgirl111  The driver for your graphics chip is crashing, and if that's happening while you play Sims 4 it would explain the issue.  Please start with a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    If sfc reports that it found corrupt files and was unable to repair some of them, please stop here and let me know.  Otherwise, restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates.  If anything installs, restart your computer when you're done.

    Next, download the newest stable (not beta) graphics driver from Intel:

    https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers

    Run it as an admin: right-click on the driver and select "Run as administrator."  Restart your computer after it's installed, then try to play.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @skullgirl111  The driver for your graphics chip is crashing, and if that's happening while you play Sims 4 it would explain the issue.  Please start with a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    If sfc reports that it found corrupt files and was unable to repair some of them, please stop here and let me know.  Otherwise, restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates.  If anything installs, restart your computer when you're done.

    Next, download the newest stable (not beta) graphics driver from Intel:

    https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers

    Run it as an admin: right-click on the driver and select "Run as administrator."  Restart your computer after it's installed, then try to play.

    • skullgirl111's avatar
      skullgirl111
      4 years ago
      @puzzlezaddict Heyy, my laptop says error 740

      This is what I did:
      Windows PowerShell
      Copyright (C) Microsoft Corporation. All rights reserved.

      Try the new cross-platform PowerShell https://aka.ms/pscore6

      PS C:\Users\egcas> DISM.exe /Online /Cleanup-image /Restorehealth

      Error: 740

      Elevated permissions are required to run DISM.
      Use an elevated command prompt to complete these tasks.
    • skullgirl111's avatar
      skullgirl111
      4 years ago
      @puzzlezaddict Oh, I just used the other powershell thing and it is doing something
    • skullgirl111's avatar
      skullgirl111
      4 years ago
      @puzzlezaddict The message: Windows Resource Protection found corrupt files and successfully repaired them.
      For online repairs, details are included in the CBS log file located at
      windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
      repairs, details are included in the log file provided by the /OFFLOGFILE flag.
      PS C:\WINDOWS\system32>
      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        4 years ago

        @skullgirl111  The error 740 is likely because you used the regular version of PowerShell rather than the one with "administrator" in the name.  The commands listed require admin permissions to run.

        Since sfc repaired some corrupt files, go ahead and try to play again, and if the game still crashes, please post another dxdiag.

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