Forum Discussion

writtenShipper's avatar
writtenShipper
6 years ago
Solved

Sims 4 Crashes After Varying Amount of Time Playing

Product: The Sims 4 Platform: PC Which language are you playing the game in? English How often does the bug occur? Always. What is your current game version number? 1.58.63.1010 What expansions,...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @writtenShipper  There aren't any Sims 4 errors in your new dxdiag, or any related to your graphics card drivers.  There's nothing about Nahimic either, which is good to see.  But you do have a number of new update failures.  Try running Windows updates manually: click the Windows icon in the lower left corner of your screen, select Settings > Updates & Security, then click the button to check for updates.  If there are a number of them pending, it might take a few tries to get them all to run.

    If that's not the issue—you might have a Windows Defender update or two, but not much else—it's a good idea to run a couple of checks on the Windows system files.  Here's how:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@writtenShipper  Your dxdiag has eight new errors that all reference a Nahimic .dll in relation to a component of Windows 10's audio engine.  Did you get errors when uninstalling Nahimic, or did you run something else that might have involved Nahimic before uninstalling it?  If it's gone, it shouldn't be throwing any more errors.

But one problem with a dxdiag is that the errors it lists don't have time stamps.  Another approach is to look for entries related to Sims 4 in the Reliability Monitor, since they'll be clearly labeled.  Hit Windows key-R and enter "perfmon /rel" without quotes, and look for entries from the last few days that mention Sims 4 or Origin, or that correspond with when you were playing.  Click "view technical details" and copy the info into a text document, then attach it to a post.

In the meantime, to cover all bases, pull your entire Sims 4 game folder out of Documents\Electronic Arts (you can put it on your desktop), and see how the game runs in a clean folder.  Let me know whether you get crashes or any other weird graphcis glitches.

writtenShipper's avatar
writtenShipper
6 years ago

Thank you for being so helpful during this. I've been so close to tears so many times. I did notice there was a point where the entries mentioned a successful installation of Nahimic, but I know I never re-installed it. It's somehow back in my Task Manager, though, even though I know I didn't have any error reports when attempting to uninstall it. I've also attached the requested text document of what I'm mostly sure are Sims 4 crashes, but I know I've had other games crashing now, too.

Recent Discussions