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thecolourviolet's avatar
thecolourviolet
New Rookie
3 years ago
Solved

sims 4 crashes as soon as I'm out of CAS

Hi guys, I've been playing The Sims 4 for years now (on my windows 7) and it never crashed. But I updated my laptop to windows 10 like last year and since then it started to crash. When I'm in CAS mo...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @thecolourviolet  The driver for your Nvidia graphics card is from 2016, and the driver is causing your Sims 4 crashes, at least the most recent ones.  So please update the driver.  You can find the newest version here:

    https://www.nvidia.com/Download/driverResults.aspx/145874/en-us/

    It's a little old but should still work better than your current one.  When installing the driver, run the installer as an admin: right-click on the download and select "Run as administrator."  Choose the custom route and check the box to perform a custom install.  Restart your computer when you're done.

    You can also test your old Sims 4 folder, or the content inside it, but it sounds like some of that content may be problematic as well.  So I'd suggest moving over only the files you absolutely need to keep—saves, Tray items, screenshots if you want to keep them—and letting the game generate new copies of everything else.  Test your mods and cc carefully as well.

thecolourviolet's avatar
thecolourviolet
New Rookie
3 years ago

I tried that now and the game worked for about 1 1/2 hours and then crashed without any warning whatsoever.

Here is the dxdiag

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@thecolourviolet  The driver for your Nvidia graphics card is from 2016, and the driver is causing your Sims 4 crashes, at least the most recent ones.  So please update the driver.  You can find the newest version here:

https://www.nvidia.com/Download/driverResults.aspx/145874/en-us/

It's a little old but should still work better than your current one.  When installing the driver, run the installer as an admin: right-click on the download and select "Run as administrator."  Choose the custom route and check the box to perform a custom install.  Restart your computer when you're done.

You can also test your old Sims 4 folder, or the content inside it, but it sounds like some of that content may be problematic as well.  So I'd suggest moving over only the files you absolutely need to keep—saves, Tray items, screenshots if you want to keep them—and letting the game generate new copies of everything else.  Test your mods and cc carefully as well.

  • thecolourviolet's avatar
    thecolourviolet
    New Rookie
    3 years ago

    I updated it and let the game play for now almost 6 hours to see and it hasn’t crashed yet. thank you so much ily i wish i could marry you right now <33

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @thecolourviolet  That's great to hear, but my cat says I'm already spoken for, so I'll have to pass.

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