Sims 4 crashes immediately
Click play in Origin and the button just fades out for a few seconds then goes back being clickable, I can see TS4.exe and ActivationUI.exe (which closes almost instantly) in taskmanager followed by ...
Forum Discussion
Do you have (or had) the sims 2 installed?
I found another log in C:\ProgramData\Origin\Logs called IGO_Log.TS4_5344 which mentions the sims 2 and the sims 4 which seems a little unusual.
Spoiler
Process Information
PID: 5344
EXE: C:\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin\TS4.exe
STARTED: Fri, Sep 05 2014 01:48:56 AM
INFO 01:48:56 AM 3868 NULL: 2045 Info Display: disabled
INFO 01:48:56 AM 3868 NULL: 2050 32-bit DLL Process attach - 9
INFO 01:48:57 AM 3868 NULL: 2083 parent process name: origin.exe (size 10)
INFO 01:48:57 AM 3868 NULL: 681 InjectHook::TryHook 1 1 1
INFO 01:48:57 AM 4364 NULL: 1071 Starting IGOCreateThread...
INFO 01:48:57 AM 5904 NULL: 1373 Starting IGO3rdPartyDetectionThread...
INFO 01:48:57 AM 5236 NULL: 182 InjectHook::CreateProcessWHook (null) "C:\PROGRA~2\ELECTR~1\THESIM~2\Game\Bin\\Core\ActivationUI.exe" /SMOID=224
INFO 01:48:57 AM 5236 NULL: 588 Inject IGO dll to pid 1264 file \Device\HarddiskVolume2\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin\Core\ActivationUI.exe
PID: 5344
EXE: C:\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin\TS4.exe
STARTED: Fri, Sep 05 2014 01:48:56 AM
INFO 01:48:56 AM 3868 NULL: 2045 Info Display: disabled
INFO 01:48:56 AM 3868 NULL: 2050 32-bit DLL Process attach - 9
INFO 01:48:57 AM 3868 NULL: 2083 parent process name: origin.exe (size 10)
INFO 01:48:57 AM 3868 NULL: 681 InjectHook::TryHook 1 1 1
INFO 01:48:57 AM 4364 NULL: 1071 Starting IGOCreateThread...
INFO 01:48:57 AM 5904 NULL: 1373 Starting IGO3rdPartyDetectionThread...
INFO 01:48:57 AM 5236 NULL: 182 InjectHook::CreateProcessWHook (null) "C:\PROGRA~2\ELECTR~1\THESIM~2\Game\Bin\\Core\ActivationUI.exe" /SMOID=224
INFO 01:48:57 AM 5236 NULL: 588 Inject IGO dll to pid 1264 file \Device\HarddiskVolume2\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin\Core\ActivationUI.exe
the sims 2 folder it refrences is just a bunch of empty folders left behind after uninstalling, deleting it changes the log slightly but it still has a refrence to the sims 2.
Spoiler
Process Information
PID: 2544
EXE: C:\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin\TS4.exe
STARTED: Fri, Sep 05 2014 01:59:58 AM
INFO 01:59:58 AM 5316 NULL: 2045 Info Display: disabled
INFO 01:59:58 AM 5316 NULL: 2050 32-bit DLL Process attach - 9
INFO 01:59:58 AM 5316 NULL: 2083 parent process name: origin.exe (size 10)
INFO 01:59:58 AM 5316 NULL: 681 InjectHook::TryHook 1 1 1
INFO 01:59:58 AM 6064 NULL: 182 InjectHook::CreateProcessWHook (null) "C:\PROGRA~2\ELECTR~1\THESIM~2\Game\Bin\\Core\ActivationUI.exe" /SMOID=228
INFO 01:59:58 AM 5220 NULL: 1071 Starting IGOCreateThread...
INFO 01:59:58 AM 6064 NULL: 588 Inject IGO dll to pid 3220 file \Device\HarddiskVolume2\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin\Core\ActivationUI.exe
INFO 01:59:58 AM 2828 NULL: 1373 Starting IGO3rdPartyDetectionThread...
PID: 2544
EXE: C:\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin\TS4.exe
STARTED: Fri, Sep 05 2014 01:59:58 AM
INFO 01:59:58 AM 5316 NULL: 2045 Info Display: disabled
INFO 01:59:58 AM 5316 NULL: 2050 32-bit DLL Process attach - 9
INFO 01:59:58 AM 5316 NULL: 2083 parent process name: origin.exe (size 10)
INFO 01:59:58 AM 5316 NULL: 681 InjectHook::TryHook 1 1 1
INFO 01:59:58 AM 6064 NULL: 182 InjectHook::CreateProcessWHook (null) "C:\PROGRA~2\ELECTR~1\THESIM~2\Game\Bin\\Core\ActivationUI.exe" /SMOID=228
INFO 01:59:58 AM 5220 NULL: 1071 Starting IGOCreateThread...
INFO 01:59:58 AM 6064 NULL: 588 Inject IGO dll to pid 3220 file \Device\HarddiskVolume2\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin\Core\ActivationUI.exe
INFO 01:59:58 AM 2828 NULL: 1373 Starting IGO3rdPartyDetectionThread...
i'm going to purge any refrence to the sims 2 on my computer and reinstall the sims 4, worth a try i suppose.
--
Didn't do anything, here's the log after reinstalling if it's any use to anyone.
Spoiler
Process Information
PID: 6028
EXE: C:\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin\TS4.exe
STARTED: Fri, Sep 05 2014 02:34:42 AM
INFO 02:34:42 AM 5052 NULL: 2045 Info Display: disabled
INFO 02:34:42 AM 5052 NULL: 2050 32-bit DLL Process attach - 9
INFO 02:34:42 AM 5052 NULL: 2083 parent process name: origin.exe (size 10)
INFO 02:34:43 AM 5052 NULL: 681 InjectHook::TryHook 1 1 1
INFO 02:34:43 AM 4376 NULL: 1071 Starting IGOCreateThread...
INFO 02:34:43 AM 4424 NULL: 1373 Starting IGO3rdPartyDetectionThread...
INFO 02:34:53 AM 4424 NULL: 1420 Quitting IGO3rdPartyDetectionThread...
PID: 6028
EXE: C:\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin\TS4.exe
STARTED: Fri, Sep 05 2014 02:34:42 AM
INFO 02:34:42 AM 5052 NULL: 2045 Info Display: disabled
INFO 02:34:42 AM 5052 NULL: 2050 32-bit DLL Process attach - 9
INFO 02:34:42 AM 5052 NULL: 2083 parent process name: origin.exe (size 10)
INFO 02:34:43 AM 5052 NULL: 681 InjectHook::TryHook 1 1 1
INFO 02:34:43 AM 4376 NULL: 1071 Starting IGOCreateThread...
INFO 02:34:43 AM 4424 NULL: 1373 Starting IGO3rdPartyDetectionThread...
INFO 02:34:53 AM 4424 NULL: 1420 Quitting IGO3rdPartyDetectionThread...
the IGO_Log.ActivationUI still refrences a nonexistant file
Spoiler
Process Information
PID: 1436
EXE: C:\PROGRA~2\ELECTR~1\THESIM~2\Game\Bin\Core\ActivationUI.exe
STARTED: Fri, Sep 05 2014 02:43:34 AM
INFO 02:43:34 AM 4892 NULL: 2045 Info Display: disabled
INFO 02:43:34 AM 4892 NULL: 2050 32-bit DLL Process attach - 9
INFO 02:43:34 AM 4892 NULL: 2083 parent process name: ts4.exe (size 7)
INFO 02:43:34 AM 4892 NULL: 681 InjectHook::TryHook 1 1 1
INFO 02:43:34 AM 3948 NULL: 1071 Starting IGOCreateThread...
INFO 02:43:34 AM 5712 NULL: 1373 Starting IGO3rdPartyDetectionThread...
INFO 02:43:36 AM 4168 NULL: 1546 IGOFinalCleanup called
INFO 02:43:36 AM 3948 NULL: 1215 Quitting IGOCreateThread...
INFO 02:43:36 AM 5712 NULL: 1420 Quitting IGO3rdPartyDetectionThread...
INFO 02:43:36 AM 4168 NULL: 2437 InputHook::FinishCleanup called
INFO 02:43:36 AM 4168 NULL: 2160 DLL Process detach
PID: 1436
EXE: C:\PROGRA~2\ELECTR~1\THESIM~2\Game\Bin\Core\ActivationUI.exe
STARTED: Fri, Sep 05 2014 02:43:34 AM
INFO 02:43:34 AM 4892 NULL: 2045 Info Display: disabled
INFO 02:43:34 AM 4892 NULL: 2050 32-bit DLL Process attach - 9
INFO 02:43:34 AM 4892 NULL: 2083 parent process name: ts4.exe (size 7)
INFO 02:43:34 AM 4892 NULL: 681 InjectHook::TryHook 1 1 1
INFO 02:43:34 AM 3948 NULL: 1071 Starting IGOCreateThread...
INFO 02:43:34 AM 5712 NULL: 1373 Starting IGO3rdPartyDetectionThread...
INFO 02:43:36 AM 4168 NULL: 1546 IGOFinalCleanup called
INFO 02:43:36 AM 3948 NULL: 1215 Quitting IGOCreateThread...
INFO 02:43:36 AM 5712 NULL: 1420 Quitting IGO3rdPartyDetectionThread...
INFO 02:43:36 AM 4168 NULL: 2437 InputHook::FinishCleanup called
INFO 02:43:36 AM 4168 NULL: 2160 DLL Process detach
TheSims4_TS4_OnlineActivation_Log.html claims the licsence is fine maybe i'm wrong in immediately assuming it's some over zealous and poorly designed DRM problem
Spoiler
1 [01:34:45 GMT] Event Core::CoreLogger Open V4.7.0.1 - Log C:\ProgramData\Origin\Logs\TheSims4_TS4_OnlineActivation_Log Opened 9/5/2014 - [01:34:45 GMT]
2 [01:34:45 GMT] AccessDRMLicense_AccessDigitalV4 GetLicParams License signature is good.
Now that I look at it in the morning the above is a bunch of nonsense that has nothing to do with the sims 2, although i don't get why there's 2 backslashes between Bin and Core in the directory path
Community Highlights
- EA_Cade11 months ago
Community Manager
