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Pigeonpooperino's avatar
8 months ago
Solved

Sims 4 crashes on new computer.

I bought a new dsktop from a friend who didn't have any problems with sims 4 when she had it (She updated her set-up to be able to play hevier games and let me buy her old one, which is 3 years old). My old computer had no problems but I needed to update since the parts are quite outdated so it was on it's last legs. 

Sometimes it crashes on start up, sometimes I can play for five minutes and sometimes for half an hour. I have tried to repair, reinstall and update my drivers as well as change compability mode. Everything I have read online I have tried. Since this is a new computer so do I not have any mods yet so this is fully vanilla. 

I attach my DXdiag here. I just want to be able to play and build stuff. 

Thank you on before hand. 

  • @BestestBun  Have you tested a new save yet, or are you only playing your existing saves from the previous computer?  I ask because most of the Sims 4 crashes in your dxdiag are too generic to be much use on their own.  So it would be helpful to know how a new save runs.  Please test if you haven't already, and let me know.  This is not to say you can't keep playing with your existing saves, only that this is relevant information either way.

    Please also remove any compatibility mode you've set.  Sims 4 runs fine in both Windows 10 and 11, and a compatibility mode only complicates troubleshooting.

5 Replies

  • @BestestBun  Have you tested a new save yet, or are you only playing your existing saves from the previous computer?  I ask because most of the Sims 4 crashes in your dxdiag are too generic to be much use on their own.  So it would be helpful to know how a new save runs.  Please test if you haven't already, and let me know.  This is not to say you can't keep playing with your existing saves, only that this is relevant information either way.

    Please also remove any compatibility mode you've set.  Sims 4 runs fine in both Windows 10 and 11, and a compatibility mode only complicates troubleshooting.

  • Only new save files, and it is whats crashes. (I didn't transfer my save, just made a online document with mod names if I want to download them again in the future)

    I am going to try to change the compability one again and come back to you.