There is a problem with your game's setup. Please reinstall your game

I used to play The Sims 4 on my laptop without issues, but for several months the game will not start. Each time I try to launch it, I receive the error:
"There is a problem with your game's setup. Please reinstall your game."
I have already:
Reinstalled the game and EA App multiple times
Repaired the game through EA App
Updated Windows, DirectX, and Visual C++ Redistributables
Checked and repaired all system files
Tried creating a new Windows user account
Despite all of this, the game still will not launch, and the folder Documents\Electronic Arts\The Sims 4 is never created.
It seems the game cannot write to the Documents folder or is failing during the very first launch setup.
Could you please help me resolve this issue?