Sims 4 crashes while loading (plumbob start screen) after laptop startup failure
Hi,
Sims 4 had been running fine up until my laptop required a boot disk to repair it. After that it started crashing on the plumbob loading screen on startup. The music skips and the game crashes. Origin is fine. I have checked both video card and sound card drivers, they're up to date. I've removed mods. I've done a clean install. I've tried having Origin repair the game. I've tried going offline in Origin. I think those are all the things I've tried so far. Any suggestions/help would be appreciated. I've attached both the lastcrash.txt and DxDiag.txt files. Thank you!
@missthestopsign
A few suggestions
1. Launch the game in windowed mode
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode/
2. Try doing a factory reset of your game folder This will eliminate the possibility that the reason is hidden in your current game folder
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
3. Find in Documents / Electronic Arts / The Sims4 folder. Inside will be a "config" text document. There, check which graphics card the game uses. Attach this document to the post.
5. Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update
6. Run the system in clean boot mode
https://support.microsoft.com/en-ie/help/929135/how-to-perform-a-clean-boot-in-windows
7. Check whether your system has any problems that may not have been shown in DxDiag
https://support.microsoft.com/en-us/help/17590/automatically-diagnose-and-repair-windows-file-and-folder-problems
