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Anonymous's avatar
Anonymous
11 years ago

Sims 4 crashes with error message:Video_TDR_Failure nvlddmkm.sys

hello I am really desperate to find out how to play my Sims 4 game without it crashing on me while during gameplay. When it does crash, it freezes, goes to a black screen, bring up a half screen like its trying to go back to the game but then it goes to a blue screen saying "your pc ran into a problem and needs to restart. We're just collecting some error into, and then we'll restart for you. if you'd like to know more, you can search online later for this error: VIDEO_TDR_FAILURE(nvlddmkm.sys). I also have windows 8.1 pro if that helps.

If anyone knows anything about this message, please help! 

Thank you!

pc

2 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    @surfergirl2689 That looks like a driver issue, apparently it can happen if you update your OS and the proper files don't transfer correctly. 

    Please check for driver updates, and when you are asked whether you want to perform a clean install, choose to do so. 

  • Anonymous's avatar
    Anonymous
    10 years ago
    I have the same error with Windows 10 on my pc and I did a factory reset and then redownloded the sims 4 again and it did the same thing again

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