5 years ago
Sims 4 Crashes
1. Sims 4 randomly crashes to a black or white screen. I have to reboot desktop. 2. Reliability monitor shows two of the below errors A problem caused this program to stop interacting with Windows....
@abc1190706171 The Reliability Monitor sometimes doesn't update for an hour or two, so you may not be seeing the most recent error(s). But one thing you can try is disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
If that doesn't help, move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit. Let me know either way.
It still crashes. I see this entry in the monitor related to my graphics card?
Problem Event Name: BEX64
Application Name: NVDisplay.Container.exe
Application Version: 1.28.2851.9944
Application Timestamp: 5edfa063
Fault Module Name: NVDisplay.Container.exe
Fault Module Version: 1.28.2851.9944
Fault Module Timestamp: 5edfa063
Exception Offset: 000000000005d975
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 08c6
Additional Information 2: 08c61db67294d26684816250d20f7c7c
Additional Information 3: 46fc
Additional Information 4: 46fc050dfd48b287ee1878a65ea4fdca
I turned off origin in game and will see what that does.
@abc1190706171 That's definitely related to your Nvidia graphics driver, and the approach at this point is to do a clean uninstall and reinstall of the driver. Given the error, this is a good idea regardless of how Sims 4 runs. Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3403
Download a fresh copy of the newest driver:
https://www.nvidia.com/Download/driverResults.aspx/167421/en-us
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the game crashes again. If it does, another Reliability Monitor entry would be useful.
Did the driver per your instructions. Game crashes. Reliability only shows numerous windows errors for livekernel.
I moved the sims4 folder out and the game works so far.
@abc1190706171 If you get another crash in the clean folder, I'd be interested to see what new error(s) you get in the Reliability Monitor. LiveKernelEvents are serious errors, and the specific error code (the number after the "LiveKernelEvent") indicates the type of error being reported, so the info would be useful to see.