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reebeckaaz's avatar
reebeckaaz
4 years ago

Sims 4 crashes

Hi! I have a problem with Sims 4 constantly crashing. I am running the game smoothly and then suddenly, the game windows just quits. I play with no mods and my computer meets all specs. I have tried...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@reebeckaaz  These are just more access violations, which are unfortunately not specific enough to be useful, at least in this context.  So this might take some experimenting to figure out.  First, please try moving the game to a different drive, specifically E or F (not your external).  You can do so through Origin: open your game library, right-click on the Sims 4 icon, select Move Game, and choose a folder on one of those drives.

If that doesn't help, try playing in a new Windows admin account.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any of the other services you normally use.  You'll be able to sign into Origin and shouldn't need to redownload anything, but your saves and other content won't be available.

While doing this, please stay in a clean boot and run Origin in offline mode, just to keep things simple.  You don't need to keep your computer itself offline though.

reebeckaaz's avatar
reebeckaaz
4 years ago
@puzzlezaddict So I moved the game to E, then continued playing in offline-mode (though with the computer being online). A crash occurred after approx. 40-50 minutes. This is the crash log:

Description
Faulting Application Path: E:\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.87.40.1030
Application Timestamp: 62505ca1
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.87.40.1030
Fault Module Timestamp: 62505ca1
Exception Code: c0000005
Exception Offset: 000000000119be32
OS-version: 10.0.22000.2.0.0.256.48
Språkvariant-ID: 1053
Additional Information 1: 015a
Additional Information 2: 015abc98c64ac6d1520f226885cf6aca
Additional Information 3: 8aec
Additional Information 4: 8aec020c076e03282975c81a8f805081

Extra information about the problem
Bucket ID: 3e1734777b15dc064bd8e45787e5a71f (2006604698586818335)

I will try your suggestion next to play in a new Windows admin account and will get back here if (when) I have a new crash report to share.

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