sims packs unavailable

Hi,

I think the issue is that even though your accounts are linked, the packs don’t actually combine. The ones you bought on Steam should only work when you play through Steam, and the one you bought on EA only works through EA. From what I understand, the only way to have them all together is to rebuy the missing packs on the same platform. I’m not 100% sure though, but did you ever play them all together before, or is this the first time you’ve tried?

That makes sense but yes, I have played with them all together before, then I deleted the game and redownloaded it and now it's not working any more 

anoldcardigan13​  You'll need to uninstall the EA App version of Sims 4 and play only through Steam.  You should be able to download only the pack(s) you own in the EA App, but not a separate copy of the base game, and that content should install into the folder for the Steam version as if you'd bought it from Steam.  It doesn't work the other way around though: you can't use your Steam-owned content in an EA App install.  If you could previously, that was a glitch, not the way things are supposed to work.

puzzlezaddict​ Every time I try to play only through steam it automatically installs the EA app after I've deleted it - how do I separate them/delete the base game copy? It says on the EA app that my game is accessed through steam. 

anoldcardigan13​  You need to have the EA App itself installed.  I meant that you cannot have the EA App version of Sims 4 installed, as in, you can only have one copy of Sims 4 on your computer, and that copy has to be the one you install through Steam.

puzzlezaddict​ Yes, that's what I have, I think? As in, if I just go straight into EA it says that the game is accessed through steam and not through the app.