Sims 4 crashes
Hi! I have a problem with Sims 4 constantly crashing. I am running the game smoothly and then suddenly, the game windows just quits. I play with no mods and my computer meets all specs. I have tried...
Forum Discussion
@reebeckaaz You don't need to translate anything or apologize for the Swedish. All the relevant information is in Windows's language anyway, and since the format is the same in any language, I can find that info just as easily.
This is, unfortunately, just another access violation. In case you're wondering, c0000005 is Windows for "access violation," which means the faulting module, in this case Simulation_x64.dll, tried to access a memory address in a way that is not permitted. But aside from mod-related issues and a few in-game bugs, it can be pretty difficult to track down exactly what's causing this type of error.
So that means that the next steps are uninstalling and reinstalling the game and any resources it uses. This is the order I'd suggest trying, but you can really try any order if you want, for example if you have slow internet and want to put off redownloading all of Sims 4.
As a first step, run a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here. If that message is that sfc found corrupt files and was unable to repair some of them, please stop here and let me know.
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
To uninstall Sims 4 and Origin:
Spoiler
- Rename your original Sims 4 user folder, the one that has your old saves in it, to something that doesn't include "Sims 4."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
- Go through the Task Manager looking for Origin entries. If you find any, click on them and End Task.
- Next, clear Origin's cache.
- Launch Revo again and uninstall Origin, and when it's uninstalled, select "Moderate" again and Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders. Select all of them except for the "Origin Games" folder, if it appears. (This is where other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator." When it's reinstalled, download Sims 4; you can just download the base game, to save time, if you want. Please install both Origin and Sims 4 on E or F rather than C or D.
Restart after installing and before playing, and allow the game to create another new Sims 4 user folder rather than reusing an existing one.
To uninstall and reinstall the VC++ runtimes Sims 4 uses, hit Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ redistributables. Click on each version from 2010, 2013, and 2015-2022, and select Uninstall. Download new copies of each one from Microsoft:
2010: https://www.microsoft.com/en-us/download/details.aspx?id=26999
2013: https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015-2022: https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170
In each case, you need both the x86 and the x64 versions, but you can skip the ARM or IA64 versions, so that's six runtimes to install in all. Note: all the runtimes are available in the last link, but the site sometimes gets weird if you're not signed into a Microsoft account, so I posted the other links too. They're the same either way.
To uninstall and reinstall your graphics driver, please follow this guide:
You can get a fresh copy of the newest Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/188989/en-us
I know this is a lot, but this one is being stubborn, and the usual easy steps haven't made an impact. So it's time to do a clean sweep. You can test after each step or do multiple at a time, whichever you prefer.
@puzzlezaddictHi again. Since last time, I have re-installed Windows 11 on my computer due to it being slow on start-up. Thus, my game and everything has been reinstalled. It has worked great for a couple of hours though now it crashed again. It seems to be the same problem as previously. This time, I played with Origin in online-mode in an old save file. I did not use any mods. I will attach a dxdiag and the problem details here.
Description
Faulting Application Path: D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.88.228.1020
Application Timestamp: 628ebd6e
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.88.228.1020
Fault Module Timestamp: 628ebd6e
Exception Code: c0000005
Exception Offset: 0000000000e07530
OS-version: 10.0.22000.2.0.0.256.48
Språkvariant-ID: 1053
Additional Information 1: 63aa
Additional Information 2: 63aa8a66d27f961833a0697df5459a88
Additional Information 3: 3497
Additional Information 4: 349757506a3bb27109cfa78fe5caa233
Extra information about the problem
Bucket ID: fb3fba7869042aef995e0b82dccb64cb (1827911155436971211)
@reebeckaaz It's possible that the old save file is the issue, or at least the current issue, so please test a new save. If you get another crash, I'd like to see the lastcrash file, if there is one; it would be in the Sims 4 user folder. Instructions for providing one are in this post, if you scroll down a little:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/3445427#M181737
Please double-check the timestamp on the lastcrash so you know whether it's from the new save or not. I don't actually mind one from an old save, but troubleshooting an issue with a specific save is not my forte—I really only help with global crashing issues. Someone else might be able to help with a specific save though.
So, it turns out that the problem all along was that I had installed my RAM in the wrong slots... So sorry for all the hassle and thank you again for your help!
@reebeckaaz I would not have guessed that, and frankly I'm surprised that the effect was this dire. But it's really helpful to know, so thank you for the update.
And you have nothing to apologize for. Anytime I learn something new, that alone makes a thread worth the time and effort I spent. Besides, this entire forum is for people who have questions they can't answer on their own.
