Sims 4 crashes
Hi! I have a problem with Sims 4 constantly crashing. I am running the game smoothly and then suddenly, the game windows just quits. I play with no mods and my computer meets all specs. I have tried...
Forum Discussion
@puzzlezaddictHi again. Since last time, I have re-installed Windows 11 on my computer due to it being slow on start-up. Thus, my game and everything has been reinstalled. It has worked great for a couple of hours though now it crashed again. It seems to be the same problem as previously. This time, I played with Origin in online-mode in an old save file. I did not use any mods. I will attach a dxdiag and the problem details here.
Description
Faulting Application Path: D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.88.228.1020
Application Timestamp: 628ebd6e
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.88.228.1020
Fault Module Timestamp: 628ebd6e
Exception Code: c0000005
Exception Offset: 0000000000e07530
OS-version: 10.0.22000.2.0.0.256.48
Språkvariant-ID: 1053
Additional Information 1: 63aa
Additional Information 2: 63aa8a66d27f961833a0697df5459a88
Additional Information 3: 3497
Additional Information 4: 349757506a3bb27109cfa78fe5caa233
Extra information about the problem
Bucket ID: fb3fba7869042aef995e0b82dccb64cb (1827911155436971211)
@reebeckaaz It's possible that the old save file is the issue, or at least the current issue, so please test a new save. If you get another crash, I'd like to see the lastcrash file, if there is one; it would be in the Sims 4 user folder. Instructions for providing one are in this post, if you scroll down a little:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/3445427#M181737
Please double-check the timestamp on the lastcrash so you know whether it's from the new save or not. I don't actually mind one from an old save, but troubleshooting an issue with a specific save is not my forte—I really only help with global crashing issues. Someone else might be able to help with a specific save though.
So, it turns out that the problem all along was that I had installed my RAM in the wrong slots... So sorry for all the hassle and thank you again for your help!
@reebeckaaz I would not have guessed that, and frankly I'm surprised that the effect was this dire. But it's really helpful to know, so thank you for the update.
And you have nothing to apologize for. Anytime I learn something new, that alone makes a thread worth the time and effort I spent. Besides, this entire forum is for people who have questions they can't answer on their own.
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