Sims 4 crashes/deletes itself upon launch?
@bald_white_m4n It's generally not a good idea to run more than one antivirus program at the same time. Malwarebytes is fine if you're only using the free version to occasionally run a manual scan, but it would be better if you chose one of the two others and got rid of the third entirely.
Whichever one you choose to keep, try setting exceptions for Origin.exe and TS4_x64.exe, so the antivirus doesn't try to block either one.
Having said that, a component of Origin is crashing over and over, so start by doing a clean uninstall and reinstall:
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Clear Origin's cache.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 4 and other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
If you still get a crash, leave Origin running, then open the Task Manager, scroll through the background processes list to the Origin Client Service and Origin Web Helper Service, end both tasks, and try to play. Restarting Origin after doing this will likely also restart the two processes, so be sure to check the Task Manager again if you happen to close Origin or restart your computer.
