Hello. I have been having the same issue for about two weeks now.
Everything was working just fine, then my touchpad completely dissapeared from my laptop and when I installed it back, the game started to have issues, since then it keeps just turning off after 4-5 minutes.
laddy19 I haven't seen anything that would indicate that a full release of Windows would cause crashing right now. There was an issue after the patch with the Smart Apps feature, but that looked completely different than what you're seeing and also appears to have been resolved.
I think it's more likely that the houses and sims you're using are corrupt. But the available evidence is hardly definitive. If you'd like me to test some of your uploads, feel free to list some creations, and let me know if your Gallery ID is different than your username here.
puzzlezaddict Yes, it is the same - laddy19
Last crash was after I placed my Rippling Flats house, I made one with talk columns, it happened today.
And I have noticed some kind of report in the game folder
laddy19 I placed Rippling Flats without any issues, but I don't have all the content it used on this laptop (and it's a Mac, so not a completely valid comparison). I'll test it on a different one when I have time.
The lastcrash.txt files are mostly indecipherable to anyone who doesn't work for EA. So there's no need to provide one unless someone asks.
So for now there is no solution and I won't be able to play the game because I have no idea what else to do.
laddy19 Can you play the game as long as you don't place any of your builds? I know that's not what you want, but it might be an interim workaround. You can also try placing them unfurnished, which is annoying if you spent a lot of time decorating but not as annoying as not being able to use the builds at all.
I can't because it crashes without any warning, mostly after I place houses, but it happened in CAS, too. I tried to leave the game on the main menu for a few minutes and it crashed even when I wasn't doing anything with it.
So right now I am hopeless.
But I may have found out what's the problem with my laptop. I did diagnosis and it turns out I do have problem with my hardware. I will have to take the laptop to the shop where I bought it.
Could this be the cause of my game crashing all the time?
(Localthumbcache) Delete save file
(Any LastException Files) Delete Save file
(Any LastCrash Files) Delete Save file
Have the game profiles been updated ?
laddy19 Yes, a RAM issue could cause this, because a RAM issue can cause just about any error. The problem is that it can look like just about anything else, so it's difficult to determine without testing. The good news is that swapping out memory modules on most gaming laptops, including the Nitro line, is extremely simple, so much so that you could probably do it yourself if you were so inclined.
Unfortunately, DDR5 RAM, the type your laptop uses, is extremely expensive right now due to an ongoing shortage. So if you're out of the warranty window and only one of the modules is defective, you may want to wait to replace it, going with only 8 GB for now. This is not the only site where you can buy compatible memory, but it gives you an idea of current prices in the U.S., which is usually (minus certain tariffs) a little lower than cost anywhere else:
And to be clear, even if you do want to replace the RAM now, and you have to pay for it yourself, you don't necessarily need to replace both modules. Have the shop test them separately.
