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LittlePinkDino16's avatar
LittlePinkDino16
Rising Novice
3 years ago
Solved

Sims 4 crashing after infants update

Hello! I have been having issues launching the sims 4 after the infants' update went live last week. I will try to launch the game, and after the EA and Maxis logo, it will crash on the sims 4 logo e...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @LittlePinkDino16  Please uninstall any Razer software you have installed.  Chroma is crashing Sims 4, but other Razer apps may also cause problems.  If the game works after this, you can try reinstalling the software; sometimes all it takes to fix this problem is uninstalling and reinstalling.  But please do test at least once with all the Razer apps removed.

    If this doesn't help, disable your RGB software as well, if you have any.  You can do so through the Task Manager; it's probably not necessary to uninstall the software entirely.

    The reason the lastcrash wouldn't attach before is that this site rejects .txt files if they have xml coding in them, or something that looks like xml.  That's why I suggested deleting the first line of the file.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@LittlePinkDino16  Please uninstall any Razer software you have installed.  Chroma is crashing Sims 4, but other Razer apps may also cause problems.  If the game works after this, you can try reinstalling the software; sometimes all it takes to fix this problem is uninstalling and reinstalling.  But please do test at least once with all the Razer apps removed.

If this doesn't help, disable your RGB software as well, if you have any.  You can do so through the Task Manager; it's probably not necessary to uninstall the software entirely.

The reason the lastcrash wouldn't attach before is that this site rejects .txt files if they have xml coding in them, or something that looks like xml.  That's why I suggested deleting the first line of the file.

  • LittlePinkDino16's avatar
    LittlePinkDino16
    Rising Novice
    3 years ago

    That fixed it!!! Thank you!!

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