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smallsongs's avatar
smallsongs
8 years ago

Sims 4 Crashing after Latest Patch upon Startup

Since the latest patch, Sims 4 has been crashing upon or shortly after start up. The loading screen flickers, minimizes, restores, and freezes before either Origin crashes, The Sims 4 crashes, or my ...
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crinrict's avatar
crinrict
Hero+
8 years ago

Hi @smallsongs

do you have Origin and the installed on the same drive ?

  

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

smallsongs's avatar
smallsongs
8 years ago

I believe yes they are both installed on the same drive. I haven't installed them from any other drive or source. 

I have tried resetting my user files and the game is now slightly more playable than before, but the issues with the game constantly minimizing, then restoring in between actions still occur. Origin and the Sims 4 continue to crash even with none of my old saves or files put back. 

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