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LunarRust's avatar
LunarRust
Seasoned Newcomer
7 months ago
Solved

Sims 4 crashing and taking a long time to load

I'm really confused on why my game is having issues. I have some mods and a lot of CC. But I've done the 50/50 method and checked that nothing conflicts or is outdated. My game has a lot of loading issues, where it'll stop responding and if I pray hard enough,  it'll pull through. If not, it crashes. It's really random and I really have no way to gauge when and why it happens. I think that my PC meets the requirements but maybe I need a NASA supercomputer to run it. If it's a spec issue, what needs to be upgraded? I don't know if its a Virtual Memory Issue, but my PC is 16gb RAM I think? The task manager also shows that the memory usage and CPU are high. Specs are included below! Thanks! 

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    7 months ago

    @LunarRust  Please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.  Let me know what you see for CPU and RAM use overall and for Sims 4.

    It's normal to see high CPU use while the game is loading—the whole point is to load it as quickly as possible, which means the processor is going to work as hard as it can given the limitations of the program it's loading.

    Graphics cards normally run near their max in games if there's no fps cap or other limiting factor.  If you want your GPU to work less, we can impose an fps cap; let me know if you're interested.  This wouldn't impact your experience of Sims 4 at all if done correctly since your monitors are only running at 60 Hz, many fewer frames per second than the GPU is generating while you play.

5 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @LunarRust  Please test with no mods or custom content, as in, move the Mods folder to your desktop and delete localthumbcache.package.  You don't need to save your progress, or you can use "save as" rather than "save" so you don't overwrite the original saves.  But it's important to find out whether these issues happen with no mods or cc at all.  And I realize it'll take some time to test, since the crashing is random, but better that than troubleshooting a nonexistant system issue when the problem is mods, or vice versa.

    Your computer is well above even the recommended specs for Sims 4 and shouldn't have any trouble running the game on ultra settings.  If RAM use is high though, is it from the game itself or from other tasks?  You can see overall memory use as a percentage, and Sims 4's RAM use; please let me know what each one is when you try to play immediately after restarting your computer, with nothing else open.

  • LunarRust's avatar
    LunarRust
    Seasoned Newcomer
    7 months ago

    I removed the mods folder, deleted the broken cc that was causing crashes. However, the game still goes white screen and says (Not Responding) and takes forever to load. 

    After restarting my PC and only running Sims. Loading into the game to get to the main menu, 91.8% of my CPU, 48% of memory and days it's 4099 MB, and 94.3% of my GPU and the power usage is very high. 

    While running a save, the CPU drops to 61% but everything else is the same 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @LunarRust  Please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.  Let me know what you see for CPU and RAM use overall and for Sims 4.

    It's normal to see high CPU use while the game is loading—the whole point is to load it as quickly as possible, which means the processor is going to work as hard as it can given the limitations of the program it's loading.

    Graphics cards normally run near their max in games if there's no fps cap or other limiting factor.  If you want your GPU to work less, we can impose an fps cap; let me know if you're interested.  This wouldn't impact your experience of Sims 4 at all if done correctly since your monitors are only running at 60 Hz, many fewer frames per second than the GPU is generating while you play.

  • LunarRust's avatar
    LunarRust
    Seasoned Newcomer
    7 months ago

    Once the game loaded and everything, it's operating at 43-52% for CPU and 47% for RAM, 4205 MB

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @LunarRust  That's fine and shouldn't cause any issues.  How does the game run with that CPU and RAM use?  And do you want to try limiting framerates to match what your monitor can display?

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