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Hayley_jade24's avatar
Hayley_jade24
2 years ago
Solved

Sims 4 crashing Oct 2023

Hi everyone, I keep trying to reply my issue to another thread which is having the same problem but for some reason they keep getting deleted??? (well, they're no longer there?) Anyway my game keeps...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Hayley_jade24  You're correct, your RAM is not on the supported list for your motherboard.  (The CPU is absolutely supported, or else the computer wouldn't boot at all.)  This isn't always a problem—sometimes memory works fine even when it's not officially supported—but the memory diagnostic tool makes it pretty clear that the RAM is a problem here.  I can't tell you whether it's merely that your modules aren't supported or that one of them is defective; you'd need to test the RAM on a system that does support it to be sure.

    But in any case, your computer needs new RAM.  If you bought the system pre-assembled, or you paid someone to make you a custom PC, go back to them and ask for help.  This should be covered under any half-decent warranty, especially since you can point to the supported memory list to say this was a mistake on the builder's end.  If you built it yourself, you can try to RMA the memory; Corsair has good customer support overall.  Then pick something on the supported list.

    However, before you spend any money, I would suggest borrowing RAM from a friend or family member and testing with that, if it's at all possible.  You could even go to a computer repair shop and ask for help.  There's an outside chance that the problem is the motherboard, not the memory, and it would be good to find out before you bought new RAM.

    And really, you're doing great navigating this process.  It can be intimidating and overwhelming when you don't have your bearings, but you're figuring out what you need to, which is what matters here.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@Hayley_jade24  Please uninstall and reinstall all your existing VC++ runtimes.  Sims 4 uses a few different versions, so it's easiest to wipe them all and install fresh.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on each one in turn, and select Uninstall.  You can get all of them in one download here (no need to donate, just click Download):

https://www.sereby.org/site/downloads/All%20in%20One%20Runtimes

or piecemeal from Microsoft:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

They're the same installers either way, so just pick what works for you.

If that doesn't help, please do a clean uninstall and reinstall of the graphics driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get a fresh copy of the newest Nvidia driver here:

https://www.nvidia.com/Download/driverResults.aspx/211709/en-us/

If this doesn't help, I'd like to see a new dxdiag, in large part because I'll want to ask someone else for a second opinion.

Hayley_jade24's avatar
Hayley_jade24
2 years ago

Hi again, all steps followed but again still crashing ☹️

New dxdiag is attached.

Really do appreciate all the time and effort you've put in!!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Hayley_jade24  I got that second opinion that I mentioned, and he thinks that this is probably a hardware error.  I would think so too given that you've already addressed pretty much every potential issue that's software-based.  You could still try a repair install of Windows if you wanted—it's relatively quick and doesn't erase your data if you do it correctly:

    https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

    However, I'm not confident it will help, and it certainly won't if this is in fact a hardware problem.  For that, memory and storage are the most likely suspects.  For the RAM, you could test with only one module installed, and then test a different one in a different slot on the motherboard.  The formal way to test is with MemTest86, again testing each module separately and in at least two different slots on the board.

    https://www.memtest86.com/index.html

    https://www.overclockersclub.com/guides/memtest86_memory_guide/

    Since this is time-consuming, you can start with chkdsk and see what you get, and you can also use Microsoft's built-in memory diagnostics first:

    https://docs.microsoft.com/en-us/previous-versions/technet-magazine/ff700221(v=msdn.10)?redirectedfrom=MSDN

    I wouldn't consider a pass from this tool to be even close to definitive, but if it does flag an error, that's probably accurate.

    It's also a good idea to compare the product number on the modules with the data sheet for your motherboard.  Your dxdiag doesn't list the exact model, but you should be able to find it, then check the Asus product page for supported memory by product ID.  If you happen to have RAM that isn't supported, that could explain the error.

    So could overclocked RAM or even RAM with a high stock speed paired with an older BIOS for the motherboard.  When this generation of processor was first released, there were a lot of problems with stability at high speeds, even without overclocking.  This should be sorted out by now, especially with an Asus board, but double-check that you have an updated BIOS.

    If you want to check the SSD, it's sufficient to use chkdsk rather than any outside tool:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
    • You'll be asked to allow a restart; say yes
    • When the scan is done, use this guide to find the results

    If you're not sure what you're looking at, feel free to provide the report.  But it's fairly self-explanatory, at least when there isn't a problem.

    • Hayley_jade24's avatar
      Hayley_jade24
      2 years ago

      Hello again,

      Ok so I'm not super computer savvy so I tried to follow along the best I could. I'm just going to attach everything and hopefully your clever eyes can work out what the problem is.

      I used chkdsk and attached the event manager reports.

      I used the ASUS tool and have attached 2 screenshots.

      I believe my CPU is supported but in the memory section I have a C40 but the only version I could find on their website was C38 - I'm assuming that's a problem??

      I also completed Microsoft's built-in memory diagnostics. It said there was errors and then I got the blue 'recovery' screen stating my PC needs to be repaired, there isn't enough memory available to create a ramdisk device error )xc0000017.  I went into command manager to use the BCDEdit command and have attached what happened.

      Looks like all roads are pointing towards RAM? 

      • Hayley_jade24's avatar
        Hayley_jade24
        2 years ago

        I forgot to attach the other 2 screenshots so here they are

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