SIMS 4 CRASHING ON LAUNCH OCTOBER 2024

@Leannonme39  If you're using the Off the Grid lot challenge, please remove it.  You can choose Load Game rather than Resume, then click a given lot and choose to load it in Build mode.

Additionally, do you get an error message when you're booted back to the world map?  If so, please post a screenshot of it.

@puzzlezaddict No there's no error pop up. It just loads and then goes back to the map. I can't edit build either.

I am having this problem as well.

@Leannonme39  Please go into Documents > Electronic Arts > The Sims 4 and delete any lastexception you see there.  (This is important—the current file(s) will have stale data.)  Try again to load a lot that doesn't work, look for a new LE, and if you find it, upload it here.  You can copy and paste it into a reply, in which case please use a spoiler; or leave it as a .txt file, but delete its first line before attaching it.

And to clarify, you can't even load any of these lots in Build mode, or you can load them but not make any changes?  Do you see any warning signs or other oddities on the Manage Worlds screen?

@wakeupmeggie  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please let me know exactly what happens when you try to play, as in, what you see on-screen, including any error message.  Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@puzzlezaddict I can't load into any household or build mode. I'm just stuck on the loading screen.

Edit: I can send it, I'm not sure if I did it right but it keeps saying I have an error.

This is what the error says I copied it because I don't know how to screenshot:  

Correct the highlighted errors and try again. 

• The attachment's lastexception.txt content type (text/plain) does not match its file extension and has been removed.

I opened it and the only thing in it says XML was the root. I'm guessing that means it the root of the problem because if it is I don't know what to do about that because the creator hasn't updated it. I do remember getting pop ups that something in my mods folder wasn't working with the XML or something like that I don't remember word for word but XML was the main issue.

here is the dixdiag

@Leannonme39  Again, you need to delete the first line of the LE in order for this site to allow you to attach it as a .txt file.

@camizbored  Please install the newest-available graphics driver for your laptop's processor:

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-5000-series/amd-ryzen-5-5500u.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.  If you get another crash, please post a new dxdiag.

It's still crashing so here's the next dxdiag. I installed the new drivers thing and updated and restarted my laptop.

@camizbored  Have you forced the game to run in DirectX 9 mode?  I ask because your new dxdiag lists two new Sims 4 crashes, both of the game in DX9 mode.  If you've checked that box in the game's graphics options (in the lower-right corner, usually to the right of post processing), uncheck the box and restart.  If you've added the -dx9 command line argument in the EA App, under Sims 4 > Manage > View properties, remove it.

You can see which mode the game is using at the Main Menu, in the lower-right corner and to the right of the game version.

If this doesn't help, please reinstall the 2022 VC++ runtimes, which Sims 4 uses.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to play.