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zoestertoasterr's avatar
6 years ago
Solved

Sims 4 Crashing on Startup - White Screen

Hi, I've been having issues with the sims 4 crashing instantly upon pressing play. It will usually pull up a white screen for a couple seconds and immediately close.
What I have attempted thus far:

Starting in windowed mode, starting without origin overlay, repairing/verifying game files, fresh install of origin client, origin cache has been cleared, running origin as admin, sims 4 cache has been cleared, fresh install of base game, and restarting computer.

My graphics drivers are up to date and all other drivers are up to date as far as I know. I do not have any mods or custom content installed. I have attached the DxDiag.

Not sure where to go from here, any suggestions would be greatly appreciated.

  • @zoestertoasterr Are you using Afterburner and/or Riva Tuner ?

    They seem to have a conflict with Sims 4 currently. Try turning it off while you play

    BTW, thanks for the thorough report and describing what you've tried. Wish everyone would make a report like that.

4 Replies

  • @zoestertoasterr Are you using Afterburner and/or Riva Tuner ?

    They seem to have a conflict with Sims 4 currently. Try turning it off while you play

    BTW, thanks for the thorough report and describing what you've tried. Wish everyone would make a report like that.

  • @crinrict It definitely is an issue with Afterburner and Riva tuner, I do use both! The game runs perfectly fine when they are turned off. Hopefully this gets fixed, thanks for the help! 🙂
  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @zoestertoasterr Glad to hear you solved it. Not sure who needs to fix this. Probably needs to be a joint fix or something :D

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