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KrisLegendary's avatar
KrisLegendary
2 years ago
Solved

Sims 4 crashing on Startup

I've done it all. Uninstalled the game, reinstalled, cleared cache, moved mods, repaired the EA app, etc. Nothing works. I click PLAY on Steam, the EA App launches, The Sims 4 launches, and then I don't even get to any menus before it crashes. There aren't any EA App instances in the task manager either. I attached a DxDiag so hopefully someone smarter than me can figure out what the problem is.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @KrisLegendary  If you have any files in ConfigOverride, please delete them.

    Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please post a new dxdiag.

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @KrisLegendary  Thanks for the dxdiag, which lists a couple of serious crashes of the graphics driver.  So regardless of the other errors, the first step here is to clean-uninstall and reinstall the driver.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    You can get a fresh copy of the newest Nvidia driver here:

    https://www.nvidia.com/Download/driverResults.aspx/224750/en-us/

    Restart your computer after installing and before trying to play.

    If that doesn't help, try disabling Edge Smoothing, which you can do by editing Options.ini, in Documents > Electronic Arts > The Sims 4.  Search the file for edgesmoothing and set it to 0 (zero).

  • KrisLegendary's avatar
    KrisLegendary
    2 years ago

    Sorry, neither of those solutions helped and I'm still getting the same problem.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @KrisLegendary  If you have any files in ConfigOverride, please delete them.

    Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please post a new dxdiag.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @KrisLegendary  Great, you can start transferring your content from the old Sims 4 folder to the new one.  Start with mods and custom content, if you have any, and test the files in batches, or use the 50/50 method:

    https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

    Once you've sorted through your mods and cc, you can transfer your saves and Tray files, plus Screenshots and RecordedVideos if you care about those.  The rest can be discarded, with the exception of UserSettings.ini if you've claimed some login rewards already.

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