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ancko's avatar
ancko
New Rookie
5 months ago
Solved

SIMS 4 crashing/ unplayable

I've not been able to play Sims 4 at all after coming back to it this week. Today alone I've had 16 crashes that vary from a few seconds into the intro to a couple of minutes in game. Twice the entir...
crashing
  • ancko's avatar
    ancko
    25 days ago

    Hi, apologies for the late reply! 

    So just to let you know, coincidentally my laptop suffered a major crash and it had to be sent off.  Turned out several pieces of hardware needed replacing including a new motherboard and BIOS. 

    I'm going to assume that contrary to the previous reassurances from their IT dept, it was probably the same BIOS issue all along that's been reported by other players,, because since getting it back Sims 4 is now running perfectly without issue and several other games I had a lot of instability with have improved as well. 

    Consider the matter closed, but thanks ever so much for all your help and suggestions :) 

     

     

     

     

     

     

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

ancko​  I apologize for the late reply; I've been away from the forums for a while and am only now catching up with old threads.

If you'd still like to troubleshoot this issue, I would suggest doing a clean uninstall and reinstall of Sims 4, and playing in a clean boot, in that order.  Clean-uninstalling is covered in the accepted solution of this thread about a different issue:

[CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game | EA Forums - 11831673

Anchors don't work on this site at the moment, so search for revo to jump to the relevant section.

Here's how to play in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

ancko's avatar
ancko
New Rookie
5 months ago

No worries at all, I've been away too :) 

Appreciate the suggestion. I'll have a read of the other threads and give it a try. 

  • ancko's avatar
    ancko
    New Rookie
    3 months ago

    Hi, just to update,

    I've gone as far as factory resetting & clean reinstall of the entire laptop and it has made no difference at all. This game remains unplayable. 

    As it used to play perfectly on this laptop and I've been in touch with the laptop manufacturers to confirm there are no system updates I've missed (doesn't matter now anyway as I've re-downloaded and reinstalled the entire system), I can only conclude that it is the game not the system and one of the updates has buggered it which is disappointing.  

    Many thanks for the suggestions nonetheless. 

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