SIMS 4 crashing/ unplayable
I've not been able to play Sims 4 at all after coming back to it this week. Today alone I've had 16 crashes that vary from a few seconds into the intro to a couple of minutes in game. Twice the entire laptop has frozen and I've had to do a full reboot.
I've got no mods installed and I've attempted repair, reinstall, clear save, delete cache, DX11 and DX9 checking my graphic and Intel drivers are all up to date, even reinstalled Windows 11 and changed BIOS settings from TURBO GPU as I read in similar cases this can have an an effect with repeated python.dll crashes.
Attached is a dxdiag and a couple of the crash reports.
My laptop is a gaming powerhouse and can play hardcore games on ultra settings with no issue, it's never had an issue with Sims 4 prior to this. To be honest I'm a little frustrated that I've just spent money on the new business & hobbies but cannot play it because a relatively light game like Sims is playing up to the point I've had to go digging into forums, settings and my BIOS and Windows setups all day with no clear answer on whether this is a recognised issue that needs patching, or some other issue at play?
Hi, apologies for the late reply!
So just to let you know, coincidentally my laptop suffered a major crash and it had to be sent off. Turned out several pieces of hardware needed replacing including a new motherboard and BIOS.
I'm going to assume that contrary to the previous reassurances from their IT dept, it was probably the same BIOS issue all along that's been reported by other players,, because since getting it back Sims 4 is now running perfectly without issue and several other games I had a lot of instability with have improved as well.
Consider the matter closed, but thanks ever so much for all your help and suggestions :)
