Forum Discussion
@simsgamer900 If you have any files in ConfigOverride, inside Documents > Electronic Arts > The Sims 4, please remove them.
If you use ReShade or GShade, please remove it as well, for now, and repair the game (EA App game library > Sims 4 > Manage > Repair).
If that doesn't help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and see whether the game still crashes during travel.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/