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ricaa396's avatar
ricaa396
2 years ago
Solved

Sims 4 Crashing

Hello, please could someone help me! My game keeps crashing and I have no clue what to do now because I have tried every option I know of.

I have my diag available. Thank you!! 

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @ricaa396  While 50% is a bit high, and 72% is very high, the only service I see that you'd absolutely want to disable on startup is Edge.  That doesn't mean Edge won't work, only that it won't open on its own and start eating RAM when you're not even using it.  Personally, I'd disable the EA App on startup too, but that won't make a difference to Sims 4 since you'll need to open the launcher anyway.  If you want to get rid of OneDrive, that's a whole endeavor, but entirely doable; let me know if you'd like help with the process.

    The other thing worth doing here is increasing the computer's page file size.  This is a portion of the system drive set aside for spillover data from RAM.  When physical memory (RAM) is full, the processor sends the data that apps are using but that isn't in use right at that moment to the page file, and recalls it as necessary.  Your computer's page file is somewhat small, and if it's artificially capped, that could also be the reason Sims 4 is crashing, although I still think 72% memory use on startup is far too high.  Anyway, here's how to increase the page file size (option three):

    https://www.elevenforum.com/t/manage-virtual-memory-paging-file-in-windows-11.8618/#Three

    Set the minimum to 12000 and the max to 16384, save the change, and restart your computer.

    Longer term, 16 GB RAM would be nice to have, and it should prevent these crashes if they are in fact memory-related.  But right now, that's merely a (strong) theory, not proven.  If the game stops crashing when the page file is increased, that's reasonably conclusive.  And then adding more RAM will help overall performance: paging data out of RAM and back again is much slower than leaving everything in RAM, and another 8 GB should hold all the data your computer is trying to store in memory.

    If, on the other hand, you get more crashes, that means the problem is elsewhere.  You might still want to install more RAM for other reasons; I'm just saying it wouldn't help here if the crashes aren't memory-related.

5 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @ricaa396  Your dxdiag shows that Sims 4 is crashing with breakpoint errors, which have a few different causes.  One is an incompatible graphics driver, and yours is from 2021.  So please update it.  Lenovo doesn't offer a newer driver for your laptop, but Nvidia does:

    https://www.nvidia.com/Download/driverResults.aspx/212898/en-us/

    Run the installer as an admin: right-click the download and select "Run as administrator."  Select the Custom (not Express) install method, and check the box to perform a clean install.  Restart your computer after installing and before trying to play.

    Another common cause of breakpoint errors is the game running out of memory.  That in turn can hapen because other tasks are using too much RAM, not leaving enough for the game.  So if you get another crash, that's the next place to look.  Please restart your computer, wait five minutes without doing anything, and open the Task Manager.  If overall memory use is above 40%, let me know how high the value is.  Please also click the Startup tab, take a screenshot of everything showing there, and attach it to a post.

  • ricaa396's avatar
    ricaa396
    2 years ago

    @puzzlezaddict Thank you so much for this! Before seeing your comment I installed a new driver but today I saw a newer one is available so I am currently downloading that now. In terms of memory is that what GB Ram means? Because this laptop I just bought a week ago and it had 8GB but i am looking into upgrading it to 16GB do you think that would be enough?

    Thanks a lot i appreciate your help 🙂 

  • ricaa396's avatar
    ricaa396
    2 years ago

    @puzzlezaddict I installed the driver and restarted my computer, launched the game and it crashed again. So I did the memory check it was at 50%-52% Please see attached the screenshot i took of the startup tab.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @ricaa396  While 50% is a bit high, and 72% is very high, the only service I see that you'd absolutely want to disable on startup is Edge.  That doesn't mean Edge won't work, only that it won't open on its own and start eating RAM when you're not even using it.  Personally, I'd disable the EA App on startup too, but that won't make a difference to Sims 4 since you'll need to open the launcher anyway.  If you want to get rid of OneDrive, that's a whole endeavor, but entirely doable; let me know if you'd like help with the process.

    The other thing worth doing here is increasing the computer's page file size.  This is a portion of the system drive set aside for spillover data from RAM.  When physical memory (RAM) is full, the processor sends the data that apps are using but that isn't in use right at that moment to the page file, and recalls it as necessary.  Your computer's page file is somewhat small, and if it's artificially capped, that could also be the reason Sims 4 is crashing, although I still think 72% memory use on startup is far too high.  Anyway, here's how to increase the page file size (option three):

    https://www.elevenforum.com/t/manage-virtual-memory-paging-file-in-windows-11.8618/#Three

    Set the minimum to 12000 and the max to 16384, save the change, and restart your computer.

    Longer term, 16 GB RAM would be nice to have, and it should prevent these crashes if they are in fact memory-related.  But right now, that's merely a (strong) theory, not proven.  If the game stops crashing when the page file is increased, that's reasonably conclusive.  And then adding more RAM will help overall performance: paging data out of RAM and back again is much slower than leaving everything in RAM, and another 8 GB should hold all the data your computer is trying to store in memory.

    If, on the other hand, you get more crashes, that means the problem is elsewhere.  You might still want to install more RAM for other reasons; I'm just saying it wouldn't help here if the crashes aren't memory-related.

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