sims 4 crashing

@mizzmclamb  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

It launched for 2 seconds then closed out.

I've done more things and it still isn't working

@mizzmclamb  The Sims 4 crashes in your dxdiag reference a component of Windows that is probably not corrupt itself.  It's more likely that some other resource that interacts with it is corrupt.  Still, please start with a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Next, please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game: open your App game library, click Sims 4, and select Manage > Repair.

Try again to play, and if you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to play Sims 4, specifically after repairing.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

it doesn't say "DISM.exe /Online /Cleanup-image /Restorehealth"

it says "Microsoft Windows [Version 10.0.22631.3296]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\System32>"

@mizzmclamb  You're supposed to copy the command, paste it into the PowerShell window, and click Enter.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>

this is the screenshot of the details

ignore the post before this one these are the details

Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.105.345.1020
Application Timestamp: 65e7da79
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.22621.3235
Fault Module Timestamp: 2b72307b
Exception Code: 20474343
Exception Offset: 0000000000065b0c
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b950
Additional Information 2: b950bf34b4beddf90ec64967d0307f03
Additional Information 3: f591
Additional Information 4: f591d7418505f497fcfc48e5450e06f0

Extra information about the problem
Bucket ID: cd6854ed4e45efd7ad100002c23b1142 (2094173838575866178)

@mizzmclamb  Please try to update all your laptop's drivers.  From your dxdiag, it looks like some may be out of date, although I can't be sure without checking the driver support page for your model.  Please go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page for your laptop.  You should see an option to let HP check for updates and install whatever is necessary.  Click that, and restart your computer when it's done.

If you want me to double-check the drivers, please link that download page.  It doesn't contain any information about your own computer, just the overall model.

Once you've done that, please manually uninstall and reinstall the Nvidia graphics driver.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Rather than installing the newest driver available from Nvidia, please manually download the newest one from HP.  On the same download page, click All Drivers, then open the Driver-Graphics category, and find the newest Nvidia driver by date.  Manually download that before uninstalling the current driver so you don't need to go back online to find it.

If these steps don't help, please post a new dxdiag.