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i7n96g7wiu7x's avatar
i7n96g7wiu7x
Seasoned Newcomer
2 months ago

Sims 4 crashing

Yesterday was the first time it started, and basically what happened was I tried loading the game up, and it was kind of slow. It got over the initial "Sims 4" screen, but on the loading screen, it suddenly stopped and the game closed by itself/crashed. I tried multiple times trying to retry or check if any CC or mods were broken, but nothing helped. I tried again just a few minutes ago, and it still was not working.

1 Reply

  • i7n96g7wiu7x  Please remove your Mods folder and try again.  You don't need to save your progress; this is just for testing.

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.