Good morning, I have been trying to play my sims 4 and have never had this issue before. Sometimes the game doesn't load in at all, sometimes it won't go into a lot and every time it crashes. I have updated my NVIDIA drivers, removed every single CC/Mod, completely uninstalled and reinstalled the game and nothing has changed. If anyone has any advice or anything I can try that would be awesome. Thank you, I'm at a loss at this point. I was going to purchase some of the expansions on sale but will not be doing so until I can get the game running properly.

Hi, I registered on this forum just to say that I have exactly the same problem. Just 10 hours ago I was playing the Sims just fine. I had a 30GB mods folder, ultra graphics settings and a heavy reshade. And my laptop ALWAYS handled it just fine.But when I launched the game again a few hours ago, it INSTANTLY crashed on families of 8 people (a bunch of character traits and a cluttered lot). And it crashes after 3 minutes of playing on an empty lot with 1 character. I thought I had problems with the save, but...I took out the mods, saves and tray folders, cleared the cache. Completely deleted the Sims 4 folder. Reinstalled the game again. Updated NVIDIA and NOTHING. The cleanest new game also crashes after a few minutes of playing on a simple lot with 1 character. Especially quickly when I switch to the build mode. Once it crushed in CAS even.

I fixed my game. Here's the thing. The Wicked mod apparently assigned traits or settings to some of my characters, and the outdated version of the mod broke from the update. BUT with the mod removed, the game tried to access these traits/settings and crashed. This also crashed in a new game with a new character, apparently simply because I added this family to the gallery/second save (I tried different ways).Anyway, updating the game to the latest version + updating Wicked mod to the same version helped me.What confused me most about this whole situation was that even without the mod, the game still broke essentially because of it. This was something that was hard for me to figure out, so after removing the mods I immediately decided that it wasn't about them.I don't quite understand how it worked with my tests. Maybe the test with a completely clean The Sims 4 folder worked after all, and I didn't take that into account, added the save file to the folder and thought that everything was fine if I didn't go into that save.

Let me know if this reads alright, I moved the folder out multiple times, even a new game won't work anymore. This has only been an issue after the most recent update.

Nevrland1897 If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs. If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. d068ca630b73507a I'd like to see a dxdiag from you as well.

Nevrland1897 Your dxdiag shows that your computer's page file is almost all used, with only 689 MB available. The thing is, 15605 MB is in use, and combining that with your 16 GB installed RAM means you have a lot of background processes running and eating up resources. The most recent Sims 4 crash your dxdiag lists is a breakpoint error, which has several causes, but one is the game running out of memory. Normally I'd suggest increasing the page file size, but yours is already large enough. So instead, open the Task Manager's Startup section and see what you can disable. Doing so doesn't prevent the programs from working at all; it merely prevents them from starting with Windows without user input. You may find apps like Edge and Teams on the list, as well as various updater services, and perhaps a game launcher or two. If you're not sure whether something can be disabled, feel free to list it, or you can post a screenshot of the entire list of apps. Once you've done this, restart your computer, wait a minute without opening anything, then open the Task Manager (but nothing else) and see how much RAM is in use overall. It should be around 3 GB, but definitely under 4 GB or 25%. If it's higher, let me know what's in the Startup list. If your RAM use is back down to where it should be, try again to play Sims 4 and see how it goes.

Sims 4 Crashing?? | EA Forums

14 Replies

Charlie198922
Seasoned Novice
2 months ago
Same here since the last update, i have had nothing but problems and crashes. i have long given up the mods and cc idea of playing and i also have an updated msi gaming computer i am so frustrated! the amount of glitches prior to the crashing! lagging and whatnot! this is actually one of the very first times i have had so many problems! the game crashes and i restart after i repair of course.....and then it acts like i just bought all of the games again and a few times has even wiped out all of my data.....HELP
puzzlezaddict
Hero+
2 months ago
Nevrland1897 These are all breakpoint errors, and if increasing the page file size didn't help, either something else is eating all the RAM and page file space, or the error has a different trigger. One common cause is an issue with the graphics driver, so try doing a clean uninstall and reinstall of the driver:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If that doesn't help either, I'd like to take a look at a crash dump. Click Windows key-R and copy and paste this:

%LocalAppData%\CrashDumps

When you enter, you'll see a list of .dmp files. If one of them is from Sims 4 and is from after you reinstalled the graphics driver, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.

If there is no Sims 4 .dmp file, you can enable them:

Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator

In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter

Launch Sims 4 and wait for it to crash (whether you can play at all or not)

After it crashes, wait for any crash dialogs to finish

Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter

Upload the last .dmp file to a free filesharing site and link it here

When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.

Charlie198922 Please create your own thread describing your issue. Please also provide a dxdiag. How to run one is covered above.
Nevrland1897
Rising Novice
2 months ago
This is the best way I could figure out how to share the .dmp
I have been unable to do the driver reset as i'll need some assistance from a family member to make sure I do it right, do you see anything in the .dmp file?
Untitled document.txt4 KB
puzzlezaddict
Hero+
2 months ago
Nevrland1897 I wouldn't have minded the raw .dmp file, but this does make it easier for me. And yes, I do see some interesting info:

ERROR_CODE: (NTSTATUS) 0xc0000374 - A heap has been corrupted.
MODULE_NAME: nvwgf2umx
FAILURE_BUCKET_ID: HEAP_CORRUPTION_ACTIONABLE_MultipleEntriesCorruption_c0000374_nvwgf2umx.dll!Unknown

This is the Nvidia driver, and a corrupted heap is memory-related but doesn't need to have anything to do with RAM directly—it can just as easily be a fault of the software.

All this means is that a clean uninstall and reinstall of the driver is the right move here. If you would like help with the process and don't want to wait on a family member, feel free to ask about whatever steps you don't understand or can't execute.

Since we're here though, I would suggest installing a slightly older driver, as I've seen enough reports of driver-related issues lately that there's a chance the newest driver isn't playing well with Sims 4. You can always update from an older driver to a newer one, but going backdwards requires another clean uninstall, so it's best to start with the oldest version you'd want to use and work forward from there.

You can find older drivers here:

https://www.nvidia.com/en-us/geforce/drivers/

Make sure to choose Game Ready Driver as the download type, which will let you go back further. But you don't need to use the oldest driver; the one from March 18 should be fine, especially given that it wasn't replaced for several weeks.

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Sims 4 Crashing??

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