sims 4 crashing
hey, My game is crashing. on thursday i was able to play 5 hours stright, but then on friday and saterday my game crashed 4 times after 10 mintues of play. i tried changing the lot, opening up a...
Forum Discussion
shirazhos Your dxdiag shows three different BlueScreens in a row, plus one other serious error, repeated 2.5 times (because the dxdiag only lists the last ten errors). So there's something going on that's more serious than just a Sims 4 crash. Are you getting BSODs while you play, or in some other specific context? If you're not seeing them, they're probably happening during the shutdown process, but they're definitely happening at some point.
The BSOD codes don't make it clear what exactly is wrong, so if you want to troubleshoot that, I'll need to look at some crash dumps. Go here:
C:\Windows\Minidump
For the most recent four files, right-click them and Copy, then right-click the desktop and select Paste. From there, you can zip the files together, upload the .zip to a free filesharing site, and link it here.
For the Sims 4 issue, I'd need to know what kind of crashes these are. So please look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
My game crashes after a few minutes of playing the sims 4. i tries restarting my computer but now i cant even open the game, it says it is already running - it is not i promise. tried repairing it in EA app, but it got stuck (the progress bar didnt progress for 10 hours), so i tried to cancel the repair, and it doesnt let me.
C:\Windows\Minidump - this directory is empty.
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.121.372.1020
Application Timestamp: 698f7d7c
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.121.372.1020
Fault Module Timestamp: 698f7d7c
Exception Code: c0000005
Exception Offset: 00000000013b4b41
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 1037
Additional Information 1: ca63
Additional Information 2: ca630891b1b3ce53dc041a08689bee9d
Additional Information 3: 5c7f
Additional Information 4: 5c7fa399f58da8e4ca5988aabe5e058a
Extra information about the problem
Bucket ID: 3d4ff34c798130a557256bb016f99b4b (1667857641054509899)
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.121.372.1020
Application Timestamp: 698f7d7c
Fault Module Name: python37_x64.dll
Fault Module Version: 3.7.150.1013
Fault Module Timestamp: 67f85748
Exception Code: c0000005
Exception Offset: 0000000000048ac7
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a3ae
Additional Information 2: a3ae4da59dca29d0c6f961f19884f117
Additional Information 3: 8ce0
Additional Information 4: 8ce0710c733526cd8034233858244c0e
Extra information about the problem
Bucket ID: 7f586905e1515461571b11ea4914b2ac (1664944185189642924)
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: BEX64
Application Name: TS4_x64.exe
Application Version: 1.121.372.1020
Application Timestamp: 698f7d7c
Fault Module Name: StackHash_c09f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_B3_FROM_ntdll+0x00000000001625A4
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 1033
Additional Information 1: c09f
Additional Information 2: c09f0fded0438a484e183ff523d13766
Additional Information 3: eb1d
Additional Information 4: eb1d775791c94bd8d2f9ba6ec7382eb3
Extra information about the problem
Bucket ID: 5f6e87b0df68d7ff2c6e128620b55827 (2048595247783827495)
this is from a different day:
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.121.372.1020
Application Timestamp: 698f7d7c
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.121.372.1020
Fault Module Timestamp: 698f7d7c
Exception Code: 80000003
Exception Offset: 0000000001184712
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 1037
Additional Information 1: 4f87
Additional Information 2: 4f872ef61f52e0a887c3b26ce3c54b11
Additional Information 3: 5fb4
Additional Information 4: 5fb4b06208323c3d1a6d7b544c9f6fcf
Extra information about the problem
Bucket ID: f81f466583df2a2cbcd05b2987b7388a (2076259662146517130)
Featured Places
