I've had the same issue with my saved games. I followed the instructions by deleting savedgame files, cache, etc and it worked for about a week before the game deleted the saved game again. I followed the same steps by deleting the saved games, etc and again.....it only worked for about a week before the saved games deleted a third time. I have had to follow those instructions 4 times. I can't save my sims households permanently without the orange "error" message telling me that my game isn't up to date.. All progress and everything is lost after about a week of play time. This is frustrating. I think this game has more problems than any Sim game I've ever played. It makes me regret having purchased it. My computer can certainly handle the gameplay. I'm not sure why there isn't a patch to fix this issue. I hate getting my sims to the top of their careers , building up their skills , letting them have kids and grandkids only to have the game to continually delete all that progress. Not fun ☹️(((. Four times....come on EA.