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Anonymous's avatar
Anonymous
12 years ago

Sims 4 Demo Won't Open?

I found my email from EA last night letting me know I got the demo.  When I logged into Origin, it was in My Games, so I'm pretty sure it wasn't a scam like the one mentioned in the sticky.  I downloaded the demo, but it won't open when I click on it.  I've tried opening it from Origin and the shortcuts on my desktop and start menu, and nothing happens.  I checked the system requirements for the demo, and my computer meets the needs.  Does anyone have any idea why it might not be working?

pc

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  • Anonymous's avatar
    Anonymous
    12 years ago

    how do you update your graphics driver?

  • Anonymous's avatar
    Anonymous
    12 years ago

    I have reinstalled the demo, origin, updated my java and graphic drivers and am getting the following info you have requested of others.

    Description
    Faulting Application Path:    C:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe

    Problem signature
    Problem Event Name:    BEX
    Application Name:    TS4CAS.exe
    Application Version:    1.0.237.100
    Application Timestamp:    02010040
    Fault Module Name:    Pehook.DLL_unloaded
    Fault Module Version:    0.0.0.0
    Fault Module Timestamp:    51106900
    Exception Offset:    06985d20
    Exception Code:    c0000005
    Exception Data:    00000008
    OS Version:    6.1.7601.2.1.0.768.3
    Locale ID:    1033
    Additional Information 1:    0022
    Additional Information 2:    00221e6e93c60894083fbca32734f91a
    Additional Information 3:    f2ed
    Additional Information 4:    f2ed4ac5f1d20e2feff3ed513ca72079

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    The Pehook dll comes with some backup program from NewTech Infosystems, Inc

    Do you have such a program ? If so, make sure it's not running in the background or reinstall it.

  • Anonymous's avatar
    Anonymous
    12 years ago

    You are a God!  yes - I had a backup program from them. I stopped it and it is working now!!! Thank you soo much.

  • Anonymous's avatar
    Anonymous
    12 years ago

    My Demo was working fine and then all of a sudden it stop working and this is message i get form the windows box .. also let me know if you need my laptop specs

    Description
    Faulting Application Path:    C:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe

    Problem signature
    Problem Event Name:    BEX
    Application Name:    TS4CAS.exe
    Application Version:    1.0.237.100
    Application Timestamp:    02010040
    Fault Module Name:    Pehook.DLL_unloaded
    Fault Module Version:    0.0.0.0
    Fault Module Timestamp:    527b589a
    Exception Offset:    0cce5d20
    Exception Code:    c0000005
    Exception Data:    00000008
    OS Version:    6.1.7601.2.1.0.256.48
    Locale ID:    1033
    Additional Information 1:    0022
    Additional Information 2:    00221e6e93c60894083fbca32734f91a
    Additional Information 3:    f2ed
    Additional Information 4:    f2ed4ac5f1d20e2feff3ed513ca72079



  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Pehook.DLL comes with some backup program by NewTech Infosystems

    Make sure the program is not running when you try to play the game.

    Actually same as above.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Mine isn't running either! Does anyone know what this means? Cheers 😕mileyhappy:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: TS4CAS.exe
    Application Version: 1.0.237.100
    Application Timestamp: 02010040
    Fault Module Name: bitguard.dll
    Fault Module Version: 2.7.1832.68
    Fault Module Timestamp: 528a24a6
    Exception Code: c0000005
    Exception Offset: 00198700
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 5129
    Additional Information 1: c8a9
    Additional Information 2: c8a9b3d6e288d4726c8fa0f56b52b62f
    Additional Information 3: b57c
    Additional Information 4: b57c73b6c293b298722c88b1172286bf

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