Forum Discussion

Rising Vanguard

5 years ago

Solved

Sims 4 Digital Soundtrack won't download

The Origin client is complaining about not being able to download the Digital Soundtrack from the Sims 4 and I'm getting a bit worried now! Bought into the Sims 4 Digital Deluxe upgrade a long time ago before all this hullabaloo and the free month of Origin Access took precedence over it late last year. I might be concerned that the game will complain that it's missing files and attempt to re-download from wherever it's erroring out at each time I try to start it, or each time I restart my PC.

SimQARobo
5 years ago
@SmoggyLambGG

This issue should be resolved now. Let us know if you're still experiencing the problem.

16 Replies

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crinrict
Hero+
5 years ago
@SmoggyLambGG What error message are you getting when trying to download it ?
SmoggyLambGG
Rising Vanguard
5 years ago
"We're sorry, Origin was unable to download your game. Please check your internet connection, or try again later."

Then, how am I up here complaining about it in the first place?
Where is the option in Origin client for "safe-mode downloading"?
puzzlezaddict
Hero+
5 years ago
@SmoggyLambGG Please try clearing Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and make sure you don't have any proxies enabled. Please also check that your computer is synced with internet time. You can unsync and resync if necessary.

If that doesn't help, please let me know what country you're in, and what language Origin is in.
SimQARobo
EA Staff
5 years ago
Hello.

We're investigating the issue with the soundtrack.

Sorry for the inconvenience.
SimQARobo
EA Staff
5 years ago
@SmoggyLambGG

This issue should be resolved now. Let us know if you're still experiencing the problem.
kivike345
5 years ago
@SimQARobo Hi! I have the same problem and nothing seems to solve it, please help, I paid for this...
SimQARobo
EA Staff
5 years ago
@kivike345

Does everything else download fine for you?

What language is your Sims 4 game installed in?
kivike345
5 years ago
@SimQARobo Yes, I mean the game itself was downloaded fine, then it started downloading the soundtrack and got a message saying "unexpected error, try again later in a few moments". Tried and it still doesn't work.
It's in English (US).
SimQARobo
EA Staff
5 years ago
@kivike345

Hmm, I'm able to download it fine.

Have you tried contacting EA Help? https://help.ea.com/en/contact-us/?product=the-sims-4&community=true&platform=pc
kivike345
5 years ago
@SimQARobo Yes, I tried, it led me here.
Now it's finally working, thank god. It took it an hour.