Sims 4 discovering University

Hey @kayleeedwards511,

As Kreatora mentioned, Discover University and newer DLC following that one are not compatible if your system is running the Legacy Edition of Sims 4. You can see the system requirements in the link above to verify whether that's the case, though given what you mentioned I do suspect that's the situation here.

If you have access to another computer that meets the full system requirements for the game you would be able to just log into your account and install/play the game there to access Discover University.

If this was recently purchased otherwise though, you may also want to reach out to an advisor so they can look into the possibility of a refund if you're otherwise unable to use the game.

You can find more information on how to reach them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.

Can someone help me? My computer is 64-but but it’s forcing me to play the legacy edition. I have a surface pro x. I go to advance options and only see an option to change language even after repairing the game. This is beyond frustrating. 

@kayleeedwards511 

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

I attached what I found when I ran the dxdiag

@Kayleee07 

Please follow the directions.

I followed the directions and this is what i got.

@kayleeedwards511  While your system is 64-bit, its graphics chip doesn't currently support most 64-bit games, including Sims 4.  Microsoft has added support for running these games on your type of processor and graphics chip in the current "insider preview" (i.e. beta) version of Windows 10, which means that the normal version released in a couple of months will likely also have that support.

To be clear, the current build of Windows 10 is 20H2 (19042), and this support would be added in the next build, to be released this spring.  You're currently two builds behind the current one, and you might need to wait to update to that new build until Microsoft provides drivers for your hardware.  And this doesn't mean that Sims 4 would run well, just that your laptop should then be able to run it in 64-bit.

Until that time however, you're stuck running the Legacy Edition.  As mentioned earlier, Discover University doesn't run in the LE, nor will any other packs released after October 2019.  If you don't want to wait for the future Windows updates, you can contact EA customer support and request a refund for DU.  Although Sims 4 packs are not eligible for refunds, support often makes an exception in cases like this.

https://help.ea.com/en/contact-us/