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Ritsako14's avatar
12 months ago
Solved

Sims 4 dlc key not working

Hello

I talked with support but that site is bad and i did everything they told me to and still nothing . I cant even answer to them as those cases wont open, let me read or write to them.

I brought both keys from G2A and they have on the games the name Preorder bonus ( i still dont know what that means)

I reinstal the games and both DLC are not on the list

I fixed it and still nothing

I did App recovery still nothing

I unistal EA APP still nothing

I even open it as administrator still nothing

I moved the files as administrator still nothing

It still shows the games as in-game content.

What else do i have to do??? Im stuck

6 Replies

  • hello! sorry to bother you but what does pre order bonus mean? and i didnt know that packs can be expired .....sorry i may have many packs but i brought them from the EA store

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    12 months ago

    @Ritsako14 

    There has for a long time been small incentives to buy early or preorder DLC's. A couple of extra things that are given as a bonus.. The packs do not expire but preorders expire when the pack is released or in the case of early buy at a set date. The current early buy bonus for the Life and Death pack expires in December. It is always announced what is in any bonus content.

  • So thats what it is... okay thank you so much!

    I got a reply from them

    Dear customer,

    please check product description.

    Warning! This content requires the base game The Sims 4 and The Sims 4: Horse Ranch (DLC) in order to play.

    This means you need to have base game and DLC in order to use this Pre order bonus.

    Best regards

    Will the key work even if i got the DLC for horse Ranch?

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