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blue_lily_208_2's avatar
blue_lily_208_2
2 years ago
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Sims 4 DLC not working

A week ago, I bought and successfully downloaded the Sims 4 "Cottage Living" expansion pack. It downloaded immediately and I had no issues with it. Yesterday I bought the Sims 4 "Horse Ranch" expansion pack and bought it, it was successfully purchased. I restarted my P.C, uninstalled and reinstalled the game. I checked both Steam and Ea for updates. It's still not working and its really frustrating. I just need help and I like playing this game.
I looked for help on different websites and couldn't find any. Both Steam and EA shows that I purchased the content for both, but when I start the game and play, they are both nonexistent. Thank you for your help!

pc

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @blue_lily_208_27  It looks like you have an extra "The Sims 4" folder directly on C.  What's inside this folder?  If it only contains DLC folders, for example EP11 and EP14 (it definitely has those, at least), please delete this folder.  If you get an error, restart your computer and try again.  You can reach this folder by clicking This PC, then double-clicking the C drive.

    Once you've done that, go here:

    C:\Program Files (x86)\Steam\steamapps\common\The Sims 4

    Delete the EP11 and EP14 folders inside, then open the _Installer folder, and DLC inside that, and do the same.  Restart your computer again, clear the EA App's cache (again):

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and download the two packs again.  Let me know whether any of their content shows up in-game: the worlds, the objects, the CAS items, whatever you can find.

  • blue_lily_208_2's avatar
    blue_lily_208_2
    2 years ago

    I did it all and went on the game again. It's still not working. But I did find this.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @blue_lily_208_27  Then I'd suggest doing a clean uninstall and reinstall of Sims 4, and the EA App as well, as described here:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

    The one difference is that since you're playing through Steam, you'll use Steam to reinstall, not the EA App, and you don't need to create a new folder into which you'll install the game.  Just make sure the EA App doesn't try to download a second copy of the base game.

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