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lolcatr's avatar
lolcatr
2 years ago
Solved

Sims 4 DLC removed from account

So, my sims 4 addon (Cats & Dogs) got removed for suspected fraudulent activity. But I paid for it so I don't understand why they would remove it like that. My only guess is that when Origin moved ov...
missing content
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hey there @lolcatr 

    I'm afraid we don't have access to your account or billing details here on the forums, so we wouldn't be able to look into this with you to see why the pack was removed from your account. 

    The live support team can review these details with you and see what's happened, please contact live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/ 

Kylesaysmoo's avatar
Kylesaysmoo
2 years ago

No matter what I try I can not get Seasons to download! I previously purchased the pack and have played with it before but for some reason today in the game it said I did not have the pack installed. In the EA App it does show that I own the pack but when I tied to click download it just buffers and eventually gives me an error. The error says there was an issue with the download and to try again later. 

I have tried to download multiple times over the course of today as well as clearing the cache and clicking "manage" and then "repair" for The Sims 4 multiple times as well. I am unsure what else to try

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Kylesaysmoo 

    It sounds like this pack may have been removed from your account- this isn't something we can check for over AHQ since we don't have access to your account details, but the live support team can take a look and see what's happening with your pack.

    Please contact live support so they can check your entitlements for Seasons by submitting a help request here: https://help.ea.com/en/help/faq/using-ea-help/ 

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