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displumbobulate's avatar
displumbobulate
Not applicable
1 year ago
Solved

Sims 4 Documents folder is saving to C:\Users\Public Documents

I recently factory reset my PC and reinstalled Sims. Typically, when I install The Sims 4, I have the Documents folder linked to a different drive for more space. Previously, no issues there. However, this time, after getting the OneDrive to stop syncing out of the way so the folders wouldn't be saved to OneDrive, the folders that usually generate under Documents are now generating under C:\Users\Public\Documents instead of C:\Users\%USER%\Documents. The problem with this is I cannot link the Public Documents folder to my other drive with my space under Folder Properties and I cannot get the files to stop saving onto my Public Documents folder. How do I get the game to recognize the correct Documents folder and start putting them there instead of Public Documents (the shared folder for all users on the PC). I've never had this happen before and I am at a loss. 

3 Replies

  • alienxearth6​  Let's find out where Documents is at the moment.  Search in Windows for Command Prompt, open it, and enter this command:

    reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

    and post the result here.

    Please also use this guide to try to track down your content:

    ⚙️[PC] Sims 4 Missing User Content (saves, mods, etc.) | EA Forums - 12636780

    Let me know what you find, especially when running the Command Prompt search for saves.

  • alienxearth6's avatar
    alienxearth6
    Rising Newcomer
    20 hours ago

    So I had this exact same problem, followed the directions and now my documents folder completely disappeared and my desktop folder is empty and somehow onedrive folders reappeared 

  • @displumbobulated  This typically happens when Sims 4 can't access the Documents directory for the current Windows account.  So the next question is what that directory is for your account.  To find out, open Command Prompt (you can search in Windows) and enter this command, starting with reg query:

    reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

    This will spit out the full path to the directory.  If it's somewhere you don't want it to be, for example if it's still stuck in OneDrive, here's how to force it back to where you want it:

    https://support.microsoft.com/en-us/topic/operation-to-change-a-personal-folder-location-fails-in-windows-ffb95139-6dbb-821d-27ec-62c9aaccd720

    You can double-check your work with the same command.