Sims 4 Doesn't Recognize My Video Card
Hello! I recently bought an Asus Zenbook and my Sims 4 doesn't recognize the video cards. They're up to date and should be able to run the game no problem. There are currently no mods in the game bu...
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@puzzlezaddict here's the info from the SFC. Thanks again for the help ☹️
@Pooka20 I take it the game didn't work after running DISM and sfc. Did you try the clean uninstall and reinstall of the graphics drivers? That's the next step here.
If that doesn't help, please post a new dxdiag.
@puzzlezaddict No, I think it's working! It's worked the first couple times I booted up the game, so hopefully it continues to work. Thank you so much for your help!
@puzzlezaddict Never mind it's not working. I want your opinion on this, the game runs with no CC. I added some and it still ran, then I added a little more and the game freezes on the load screen.
1. It seems like the game is setting a CC limit?
2. Or could it be that the game struggles with recognizing my video card? In the past the game will run fine, then occasionally it won't launch and display the "unrecognizable video card" error code. Do you know a way to get the game to recognize my video cards? Maybe that would resolve all my issues.
Thanks again for all you time 🙂
@Pooka20 Your graphics card not being recognized shouldn't have any bearing on this. But if you want to get the card recognized and see whether it helps, that's simple. I added both the integrated chip and the dedicated card to this file:
https://drive.google.com/file/d/1n1pA375fZBRJbWlBHAPbhUoBuMP7yOCV/view?usp=share_link
Take the - off the name, so it's called GraphicsCards.sgr , and drop it in Documents > Electronic Arts > The Sims 4 > ConfigOverride. The game will use this file rather than the one in the program files, and you can delete this file any time you want to go back to using the original.
I still think this might be a custom content issue, but it might also be worth testing how the game runs on your computer's integrated graphics chip. Open Windows Settings, then System > Display > Graphics settings, click Browse, add TS4_x64.exe, click on it and select Options, then choose the power-saving option. That should list the Xe graphics rather than the high-powered one, which should list Arc graphics.
You can double-check that the game is now using your integrated (Xe) chip in config.log, after you've launched the game again of course. This is not a solution or even a good workaround, since the Arc card is so much faster than the Xe chip, but it would at least let you know whether the problem is with the Arc card or its driver rather than with Sims 4 or with something else on your system.
@puzzlezaddict I don't have any CC in the game anymore and I've reinstalled it.
I followed your directions and changed my graphic setting from ARC to Xe. On Xe the game runs, but it opens in window mode for some reason.
When it's set to run on the ARC card it still shows an "unrecognized video card error" and refuses to start the game.
Any suggestions?
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