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Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

Sims 4 doesn't work anymore.

Hello everyone! I'm kinda desperate for some help. I've been playing the Sims 4 since the release with no problems at all. But when I wanted to play it again after a couple of weeks my game didn't ...
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  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    To anyone who has the same problem as I did:

    Check if your hard drive isn't failing.

    Shortly after posting this, more programs started to have the same problem and now my laptop can't start up anymore.

    Hopefully you're in luck and find another solution than buying a new laptop hehe

    Cheers, and thanks for all the help!

Anonymous's avatar
Anonymous
10 years ago
Approved

Hi hi!

Thanks for your quick response. 🙂

Here is the link to my DxDiag

http://pastebin.com/BqnV4BGu

Hopefully it'll help heh.

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Your graphics chip is below specs but that should not cause the issue you're seeing, especially if it ran before.

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

    • Anonymous's avatar
      Anonymous
      10 years ago
      Approved

      Just putting this out here,

      I have the same problem and tried all the things listed above. Game still does not work.

      I also tried the "Rename The Sims4 to Sims4Backup" but the same problem happened.

      Hopefully there is a solution for this, I really don't want to wait for another update to fix this.

    • Anonymous's avatar
      Anonymous
      10 years ago
      Approved

      Hello,

      Thanks again for your help.

      I've followed the steps in your link, but the game still won't start for me. :c

      As listed above I've also completely reinstalled my game (I got rid off the savefiles etc.) but nope, nothing.

      I guess I'll just have to wait for the next update?

      • crinrict's avatar
        crinrict
        Hero+
        10 years ago

        This error is mostly because of Origin in game but since you disabled that, I'm unsure what else to suggest.

        Did you turn it off completely or just for the Sims 4 ?

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