SIMS 4 don't download
Hi My daughter have played SIMS 4 for almost 1000 hours. Suddenly one day one of the add-ons stopped when updating, and after that we have been stucked. I deleted the game I tried to download it aga...
Forum Discussion
Thanks EA_Mako and a good catch. We actually had an issue with a merge, but that is a few years back and the game was working fine until one of the DLC's got stucked. But I will suggest your idea to the support.
Hi again
After several month I am still stucked with SIMS4.
I have tried all tips and tricks from the helpful forum members but without success. And there is something else I don't understand; I am following the routine to raise a case.
Almost immediately a I receive a mail asking if I still need help. And I answer yes.
Second mail is as about that a case number is created.
Third mail is from the support team asking about details that is already described in the case. I have entered the requested details and then got a reply that says " will do my best to adress your concern". Then comes a repetition of what the last support team member informed me about. Even if that didn't solve the issue.
Then totally silence follows, and even if I send a reminder there is still no reply. I don't understand if I communicate with an RPA or a real person.
Is there a second level of support to connect to? Someone that actually cares and have knowledge?
BR/Lars
