Forum Discussion
puzzlezaddict
4 years agoHero+
@hailey2307 and @briyaah11 You're both running the Legacy Edition of Sims 4, and the LE doesn't support any packs released after October 2019, including Dream Home Decorator. If your Macs cannot in fact run the standard version of Sims 4 and need the LE, then you can request a refund from EA customer support. Even though Sims 4 packs are generally not eligible for refunds, support usually makes an exception in this case.
4 years ago
Hi,
It happened the exact same thing to me (I have the Legacy Edition). I chatted online with a game adviser and the problem was instantly solved, the refunding was immediately initiated. I'm very satisfied with the customer service!
Cheers,
Maria