Forum Discussion
I'm having the same issue, I've tried it all.1.102.190.1030
- puzzlezaddict2 years agoHero+
@chrissybigras Is this a new purchase, as in, the last couple of days? If so, please use this master thread:
This problem is also mostly self-correcting in a few hours to a few days, so you may not need to do anything at all.
If this purchase happened prior to the current Black Friday sale, please create a new thread describing the issue: whether DHD shows up as owned and installed in the EA App (Sims 4 > Manage > Manage add-ons), whether your Order History on ea.com shows the purchase as completed/pending/failed, where you bought the pack if not through the EA App, and any other details you find relevant.
Since this thread is a couple years old now and we have more current master threads for this family of issues, I'll lock this one here.